Senior Engineer, Site Reliability Engineer

About the role

We are hiring Site Reliability Engineers (SREs) to expand our team supporting LSEG’s Real Time application space. This space provides thousands of clients with access to trading and market data globally. Our team efficiently mitigates operational risk, enabling fast product innovation and enhancing customer experience. As an SRE, you will own operational support, drive cloud migrations, and automate operational tasks. You will also create dynamic observability components and develop subject matter expertise.

Key Responsibilities

• Lead Incident Recovery: Direct the recovery of incidents, analyze facts quickly, perform troubleshooting activities, and coordinate actions through incident recovery meetings.
• Incident Reporting and Customer Advocacy: Write detailed incident reports, advocate for customers in post-incident reviews, and review and approve customer statements.
• Production Environment Stability: Ensure a stable production environment by safely delivering changes and thoroughly assessing deployment risks.
• Operational Process Improvement: Automate operational processes to reduce manual work. Ensure all alerts are actionable and collaborate with development teams to eliminate unnecessary alerts.
• Subject Matter Expertise: Develop expertise in application dataflows and networking topologies and maintain comprehensive troubleshooting knowledge bases.
• Collaboration with Development Teams: Collaborate closely with development teams to prioritize iterative improvements to production environments in the product backlog.
• Project Intake and Delivery: Serve as the SRE point of contact for new projects. Collaborate with project delivery teams to produce high-quality project artifacts, ensure application designs meet supportability standards, conduct operational acceptance testing, and lead Game Day activities.

Technical qualifications

• Extensive experience in UNIX administration and scripting, including shell scripting and automation.
• Practical experience supporting cloud-native applications, with a preference for AWS or Azure.
• Advanced understanding of networking concepts such as TCP/IP, HTTP, and DNS resolution, with experience in real-time or low-latency environments a plus.
• Experience in configuring and using Kubernetes, Docker, and container-based development and applications.
• Proven experience in troubleshooting large distributed systems; experience with market data systems is a plus.
• Expertise in working with and maintaining observability tooling (DataDog and BigPanda experience is highly desirable).
• Strong grasp of version control systems, particularly Git.
• A bachelor’s degree in computer science or a related technical field involving software/systems engineering, or equivalent practical experience.
• A minimum of 8 years of work experience in the industry, with customer support experience being a plus.

LSEG Values

Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Join Us

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

Benefits and Support

• Tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
• The LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.
• Colleagues can get involved through fundraising and volunteering.

Equal Opportunities

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.