Senior Engineer, Service Delivery

About the role

The Senior Engineer, Service Delivery plays a critical role in deploying enterprise data center hardware and software solutions. This position serves as a technical expert while coordinating with internal teams, partners, and customers to ensure successful deployments. The role proactively identifies and resolves potential issues, supports AI infrastructure initiatives, and contributes to continuous improvement efforts that enhance technical delivery and the overall customer experience.

Responsibilities

• Deploy enterprise-level hardware and software solutions within customer data center environments.
• Serve as a subject matter expert in server, storage, networking, and related data center technologies.
• Follow established organizational practices, delivery methodologies, and technical standards.
• Develop expertise in AI infrastructure build-outs, system validation, and emerging data center technologies.
• Coordinate with technical solution teams, project teams, and partners to meet customer requirements.
• Execute program and project plans to support successful technology deployments.
• Identify, troubleshoot, and resolve potential technical issues before they affect customers.
• Proactively communicate risks, issues, status, and required actions to customers and internal stakeholders.
• Maintain effective communication and collaboration across technical teams and external partners.
• Support continuous improvement initiatives by identifying opportunities to improve deployment processes and service delivery.
• Provide professional customer service throughout implementation and technical support activities.

Requirements

• Minimum of 2 years of relevant industry experience with a bachelor’s degree or equivalent combination of education and experience.
• Background in technology, preferably involving enterprise hardware and software solutions.
• Hands-on experience with compute and storage hardware.
• Knowledge of server, storage, networking, and data center technologies.
• Experience with Hyper-Converged Infrastructure is a plus.
• Strong written and verbal communication skills.
• Excellent customer service and customer communication skills.
• Ability to follow and execute established program and project plans.
• Strong troubleshooting, problem-solving, and organizational skills.
• Ability to travel to customer locations based on business requirements.
• Flexibility to support business needs 24x7, including weekends, when required.
• Ability to lift and carry equipment weighing up to 50 pounds.
• Ability to work effectively with customers, technical teams, and business partners.

Pay

Salary range: $86,400–$118,800 per year.