Senior Engineer, Managed Services

About the role

The Senior Engineer, Managed Services will lead and manage a team providing high-quality managed services to clients. This includes overseeing service delivery, ensuring compliance with security standards, and maintaining client relationships.

Responsibilities

• Lead and mentor a team of engineers in delivering high-quality managed services to clients.
• Oversee service delivery processes to ensure timely and effective service provision.
• Maintain and enhance security protocols to protect client data and systems.
• Collaborate with clients to understand their needs and provide tailored solutions.
• Manage client relationships and ensure satisfaction through proactive communication and problem-solving.
• Contribute to the development and implementation of best practices and policies for managed services.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in managed services or a similar technical role.
• Proven leadership skills and ability to manage a team effectively.
• Strong understanding of cybersecurity principles and practices.
• Experience with cloud-based services and infrastructure management.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Qualifications

• Proficiency in relevant technologies and tools used in managed services.
• Experience with project management methodologies and tools.
• Knowledge of industry-standard compliance frameworks (e.g., ISO 27001).
• Experience with customer relationship management (CRM) systems.
• Ability to analyze data and make informed decisions based on that analysis.

Skills

• Technical expertise in managed services, cloud computing, and cybersecurity.
• Strong analytical and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.

Benefits

• Competitive salary commensurate with experience.
• Flexible remote work schedule.
• Professional development opportunities.
• Health insurance coverage.
• Retirement savings plan.

Pay

Salary is competitive and commensurate with experience.

Schedule

Flexible remote work schedule is offered.