Senior Engineer, Interactive Voice Response - AI/ML

About the role

The Service Engineering team at GEICO is revolutionizing customer service using AI and multi-agent systems. This opportunity is perfect for a Senior Engineer who is passionate about creating large-scale, distributed AI applications with significant business impact.

Responsibilities

• Design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat).
• Build and optimize multi-agent systems that enable intelligent, collaborative decision-making to improve automation and customer experience.
• Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions.
• Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring.
• Stay at the forefront of AI and distributed systems research, bringing innovative approaches and tools into production environment.
• Utilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services.
• Consistently share best practices and improve processes within and across teams.

Qualifications

• Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++.
• Proven experience designing, developing, and deploying AI or machine learning models (LLMs) in production environments, with a focus on scalability and performance.
• Strong software engineering background with expertise in building large-scale distributed systems, preferably in cloud environment (Azure or AWS).
• Demonstrated ability to apply AI/ML solutions to real-world business problems, delivering measurable impact in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automation.
• Experience in building products using micro-service-oriented architecture and extensible REST APIs.
• Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems.
• Experience with continuous delivery and infrastructure as code.
• Experience in leveraging PowerShell scripting.
• Experience in existing Operational Portals such as Azure Portal.
• Experience with application monitoring tools and performance assessments.
• Ability to excel in a fast-paced, startup-like environment.
• Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication).
• Experience 4+ years of professional software development experience within a Python or Java framework (J2EE, web containers and Java).
• 3+ years of experience in open-source frameworks.
• 3+ years of experience with architecture and design.
• 3+ years of experience with AWS, GCP, Azure, or another cloud service.

Benefits

• Annual Salary: $100,000.00 - $215,000.00
• Competitive pay, benefits, and flexibility to support your well-being and future.

Pay

• $100,000.00 - $215,000.00

Schedule

• Full-time