Senior Engineer - Baton Rouge

Role Snapshot

Role Level: Senior hands-on engineer and escalation resource
Primary Focus: Systems, network, cloud, security, and client infrastructure operations
Customer Interaction: Frequent customer-facing technical communication and implementation support
Team Interaction: Works closely with service desk, systems engineers, project managers, account managers, and leadership
Travel / Schedule: Some customer-site travel and rotational after-hours support may be required

Main Responsibilities

• Systems Engineering & Infrastructure Support
• Implement, administer, and troubleshoot Windows Server, Active Directory, DNS, DHCP, Group Policy, file services, print services, and related infrastructure components.
• Support Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, endpoint management, identity, and hybrid cloud environments.
• Deploy, maintain, and troubleshoot virtualization, storage, backup, disaster recovery, and high-availability solutions.
• Perform server migrations, operating system upgrades, application infrastructure changes, and environment standardization projects.
• Review system health, security posture, performance, and capacity trends and recommend corrective action.
• Network Engineering & Security Operations
• Design, implement, maintain, and troubleshoot LAN, WAN, wireless, VPN, firewall, routing, switching, and SD-WAN environments.
• Diagnose complex network connectivity, performance, authentication, DNS, routing, firewall, and remote access issues.
• Aid in network segmentation, secure remote access, firewall policy reviews, and implementation of security best practices.
• Maintain accurate network diagrams, configuration documentation, change records, and implementation notes.
• Project Implementation & Technical Quality
• Participate in technical discovery, requirements gathering, solution planning, and implementation activities for client projects.
• Translate approved Statements of Work into practical technical implementation plans and task-level execution steps.
• Prepare and maintain technical design documents, deployment plans, migration plans, runbooks, and client-facing documentation.
• Perform technical quality assurance reviews to confirm that implemented solutions align with approved architecture, scope, security requirements, and operational standards.
• Work closely with Project Managers to identify dependencies, risks, timelines, milestones, and resource needs.
• Escalation, Troubleshooting & Service Delivery
• Serve as a senior escalation resource for complex systems, network, cloud, and security incidents.
• Own assigned technical issues through resolution, including root-cause analysis, remediation, documentation, and communication.
• Follow established escalation, change control, documentation, time entry, and service delivery procedures.
• Proactively alert project management, account management, and service leadership to risks, recurring issues, customer concerns, and recommended solutions.
• Maintain awareness of client environments, standards, known issues, installed platforms, and business-critical systems.
• Customer Communication & Technical Leadership
• Develop and maintain strong working relationships with customer technical contacts, business stakeholders, and customer liaisons.
• Communicate technical issues, options, risks, and recommendations clearly to both technical and non-technical audiences.
• Support customer meetings, technical reviews, project status discussions, and post-implementation knowledge transfer.
• Provide technical training and handoff documentation to customers following implementations.
• Mentoring & Continuous Improvement
• Share technical knowledge, standards, lessons learned, and best practices with other engineers and analysts.
• Mentor junior and mid-level engineers by providing technical guidance, review, and escalation support.
• Stay current on infrastructure, cloud, cybersecurity, networking, and managed services technologies through training, certifications, professional associations, vendor resources, and industry research.
• Identify opportunities to improve service delivery, automate repetitive work, reduce risk, increase reliability, and improve customer outcomes.
• Decision Making
• Recommends technical approaches for client systems, network, cloud, and security implementations.
• Makes senior-level troubleshooting and implementation decisions within approved scope, change control, and escalation procedures.
• Advises midsize and enterprise customers on practical technology decisions, operational tradeoffs, risk reduction, and implementation priorities.
• Escalates architectural, commercial, contractual, or scope-related decisions to appropriate leadership, project management, or account management resources.

Required Qualifications

• 5+ years of hands-on systems, network, infrastructure, or managed services experience; 10+ years preferred.
• Advanced understanding of server and network environments and how business applications operate within those environments.
• Strong Windows Server administration experience, including Active Directory, DNS, DHCP, Group Policy, file services, and related Microsoft infrastructure technologies.
• Advanced understanding of LAN, WAN, TCP/IP, routing, switching, VPN, firewall, wireless, and remote access concepts.
• Experience supporting Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, identity, security, and endpoint environments.
• Experience with virtualization, backup, disaster recovery, monitoring, patching, and infrastructure lifecycle management.
• Ability to troubleshoot complex technical issues across systems, networks, endpoints, cloud services, and security platforms.
• Strong documentation, time management, prioritization, and organizational skills.
• Professional presentation, written communication, and phone manner.
• Ability to work independently while collaborating effectively with engineers, analysts, project managers, account managers, and customers.

Preferred Qualifications

• College degree in Information Technology, Computer Science, Engineering, or related field, or equivalent work experience.
• Microsoft, Cisco, Fortinet, VMware, security, or cloud certifications preferred but not required.
• Experience in a Managed Services Provider or consulting environment.
• Experience with IP telephony, SD-WAN, network security, endpoint security, compliance-driven environments, and business continuity solutions.
• Experience preparing technical architectural documents, implementation plans, and operational runbooks.

Core Competencies

• Hands-On Technical Execution
• Senior Escalation Ownership
• Customer Communication
• Systems Engineering
• Network Engineering
• Security Awareness
• Documentation Discipline
• Project Implementation
• Problem Solving
• Mentoring
• Reliability
• Continuous Improvement