Senior Engineer 1-Technical Support

Job Description

The candidate will join a team of professionals providing the needed high level and high-quality support to our customers. (Military, Industrial, Financial, Space and Frequency and Time Synchronization Solutions).

• Learn the Primary Reference Standard “Atomic Clocks” and help in trouble shooting customer issues.
• Ability to interpret schematics, assembly drawings and production/manufacturing procedures.
• Troubleshooting of FTS -timing and synchronization systems to assist customers with fault identification.
• Log customer cases in the CRM System.
• Work on solutions or workarounds and escalate if the customer is in a critical situation and no timely solution is available.
• Effective communication with the customer.
• Proactive communication with Technical Support Management.
• Documentation of the solution and timely updates of the customer case status in the CRM.
• Focus on presales and post-sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
• Provide front line technical and applications support to customers and internal sales forces.
• Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment.

Requirements/Qualifications

• BS in Electrical Engineering.
• 4-6 years experience.
• Basic knowledge / understanding of frequency references, protocols and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization and Test Methodologies.
• Perform Data Analysis using Proprietary Software tools.
• Effective communication skills (writing and speaking) and readiness to engage in Phone or Web-based Conference Calls.
• PC skills with proficiency in Microsoft Windows and Office.

Preferred Qualifications

• Work well in a team environment.
• Self-motivated with exceptional organization skills.
• Systematic approach to problem solving with strong attention to detail.
• Four or more years of Technical Support or Customer Service experience.
• Effective and proactive communication.

Physical Attributes

• Sitting 80%, standing 10%, walking 10%.

Pay Range

The annual base salary range for this position, which could be performed in the US, is $68,640 - $205,000.* Range is dependent on numerous factors including job location, skills and experience.

Benefits

Find more information about all our benefits at the link below: Benefits of working at Microchip