Senior Engagement Principal | Software Delivery
About the role
Aera Technology is a pioneer in Decision Intelligence Platforms and a Leader in the Gartner® Magic Quadrant™ for 2026. Through our AI decision automation platform, Aera Decision Cloud™, we help global brands make smarter, faster decisions. Privately held and VC‑funded, we have a global team of over 400 Aeranauts across Mountain View, San Francisco, Bucharest, Cluj‑Napoca, Paris, Munich, London, Pune, and Sydney. The Senior Engagement Principal is the primary owner of successful Aera solution deployments, delivering value to clients and building long‑term trusted‑advisor relationships with senior executives. This player/coach role spans pre‑sales (workshops, RFx responses, demos, POCs, proposals) and post‑sales delivery, ensuring seamless engagement from first touchpoint through project execution.
Responsibilities
- Act as supply chain subject matter expert during implementation and pre‑sales engagements
- Collaborate with Product and Technical teams to drive product improvements and direction
- Serve as single point of contact between the customer, Aera team, consultants, and system integrators for all project‑related topics, including C‑level engagements
- Ensure project requirements are understood by Aera resources and delivered on‑time per customer expectations and statement of work (SOW)
- Manage project resources, track progress via KPIs, and escalate as required
- Keep customers within project scope and on‑task
- Plan and run meetings/workshops with prospects, from early discovery sessions to detailed final presentations for formal software evaluations
- Estimate and document project requirements for proposals and SOWs
- Represent Aera as the “face” of product delivery experience
Requirements
- 15+ years leading and managing post‑sales enterprise software implementation projects
- Outstanding on‑site, customer‑facing skills (communication, project management, relationship building) with a deep sense of urgency and acute ability to understand customer needs/pain points and define solutions
- Extensive, broad supply chain knowledge covering demand, supply, manufacturing, inventory, order management, and associated best practices/metrics
- Experience with enterprise IT and software: ERP (Oracle, SAP), cloud/SaaS, security, mobile, BI, planning and execution systems
- Familiarity with supply chain, logistics, and planning software — specifically SAP and best‑of‑breed tools such as JDA, Kinaxis, etc.
- Experience with agile project work / Scrum methodologies
- Experience writing proposals and SOWs
- Proven ability to manage technical team members
- Ability to travel globally
- Experience in pharmaceutical or CPG vertical is a plus
- Bachelor’s degree, ideally in Engineering; Master’s degree preferred
Pay
Compensation consists of a base salary range of $212,000 – $222,000 per year plus meaningful equity. Actual offer varies based on prior experience and location; equity value is subject to company valuation and vesting requirements.
Benefits
- Comprehensive medical, vision, and dental plans
- 401(k) plan
- Flexible paid time off
- Generous parental leave
- Company stock options
- Flexible working environment supporting work‑life balance
- Fully stocked kitchen with snacks and beverages when working from the office