Senior Engagement Owner - Quality and Patient Safety

Responsibilities

• Lead Quality & Patient Safety engagements from initiation through completion across national, market, and local deployment activities.
• Serve as the primary project manager for the QPS team, coordinating timelines, deliverables, dependencies, and resources across multiple concurrent initiatives.
• Own and maintain engagement plans that align QPS activities with broader Oracle Health deployment and engagement management timelines.
• Act as the primary liaison between the QPS organization and broader Oracle Health Engagement Management teams to ensure alignment, communication, and execution.
• Build and maintain strong relationships with VA stakeholders, market leadership, site leadership, Oracle Health leadership, and cross-functional delivery teams.
• Facilitate client-facing meetings, executive reviews, governance sessions, and operational workgroups.
• Lead markets and sites through the Quality & Patient Safety engagement lifecycle while ensuring integration with deployment milestones and readiness activities.
• Drive continuous improvement of the QPS engagement methodology, processes, tools, and governance structures.
• Own the end-to-end contract management process, including drafting statements of work, defining deliverables, resource planning, and FTE allocation.
• Manage scope, schedule, budget, resources, risks, issues, and contractual commitments for assigned engagements.
• Establish and maintain project reporting, executive communications, risk registers, action logs, and performance metrics.
• Ensure all contractual deliverables are completed on time, meet quality standards, and align with client expectations.
• Delegate work appropriately across the QPS team while maintaining accountability for overall engagement success.
• Identify, escalate, and mitigate risks that may impact quality, patient safety, deployment timelines, or client satisfaction.
• Foster collaboration across clinical, operational, technical, deployment, and executive stakeholder groups.
• Support strategic planning and internal operational initiatives that advance the goals of the Quality & Patient Safety organization.

Qualifications

• Bachelor's degree in Healthcare Administration, Nursing, Public Health, Health Informatics, Business Administration, Project Management, or a related field.
• 7+ years of experience in healthcare technology, healthcare consulting, healthcare operations, quality improvement, patient safety, project management, program management, or client engagement leadership.
• Demonstrated experience managing complex, multi-workstream projects with responsibility for scope, schedule, budget, risks, deliverables, and stakeholder management.
• Prominent ability to lead client-facing engagements and establish trusted relationships with executive, operational, clinical, and technical stakeholders.
• Experience coordinating cross-functional teams in a matrixed environment without direct reporting authority.
• Strong project management skills including planning, scheduling, resource management, risk management, issue resolution, and executive reporting.
• Experience managing contractual obligations, performance work statements, deliverables, resource forecasts, and financial accountability.
• Exceptional communication, facilitation, negotiation, and presentation skills.
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines simultaneously.
• Ability to navigate ambiguity, drive accountability, and execute effectively in fast-paced environments.
• U.S. Citizenship and ability to obtain and maintain applicable federal security requirements.