Senior Engagement Manager, Worldwide Public Sector Professional Services, State and Local Government & Education

About the role

AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer’s mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other vendors to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution. You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling stakeholder capabilities and increasing cloud adoption.

Responsibilities

• Work with State, Local Government and Education customers to help them envision transformational cloud initiatives.
• Deliver business objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers.
• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules and milestones, budgets, team goals, and defining success criteria.
• Ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners.
• Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.
• Apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.
• Demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.
• Travel to client locations and deliver professional services as needed.

Basic Qualifications

• 7+ years of technical specialist, design and architecture experience
• 5+ years of database experience (e.g., SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis)
• 7+ years of consulting, design and implementation of serverless distributed solutions experience
• 5+ years of software development with object oriented language experience
• 3+ years of cloud-based solution (AWS or equivalent), system, network and operating system experience

Preferred Qualifications

• Degree in advanced technology, or AWS Professional level certification
• Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies
• Knowledge of security and compliance standards including HIPAA and GDPR
• Experience in performance optimization and cost management for cloud environments
• Experience communicating technical concepts to diverse audiences in pre-sales environments