Senior Engagement Manager, Worldwide Public Sector Professional Services, State and Local Government & Education

About the role

AWS Engagement Managers seek to understand customers' needs, missions, and success definitions, ensuring expectations are exceeded in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand customer mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other vendors to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution. You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, and escalate when appropriate. You will work to exceed customer expectations by enabling stakeholder capabilities and increasing cloud adoption.

Key job responsibilities

• Be passionate about working at AWS and live the credo of "Work hard. Have fun. Make history."
• Be willing to take on any challenge and make a significant impact for your customer.
• Enjoy working with State Local Government and Education customers to help them envision transformational cloud initiatives.
• Have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of customers.
• Deliver business objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers.
• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery, including capturing and validating requirements, developing and managing project governance plans, project schedules and milestones, budgets, team goals, and defining success criteria.
• Ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners.
• Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.
• Apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.
• Demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.
• Apply business and financial acumen to manage the scope, timeline, and budget of each individual project.
• Act as a strategic business partner to help customers achieve their mission outcomes and drive innovation throughout the engagement life cycle through iterative feedback mechanisms.
• Partner with AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.
• Travel to client locations and deliver professional services as needed in this customer-facing role.

About AWS

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Basic qualifications

• 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
• 5+ years of cloud computing experience
• Bachelor's degree in STEM field
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience in leading and delivering enterprise-level IT engagements

Preferred qualifications

• 5+ years of delivering customer engagements in a professional services role experience
• Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Experience in delivering customer engagements in a professional services role
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

Pay

USA, VA, Arlington - 153,600.00 - 207,700.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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