Senior Engagement Manager, Professional Services, AWSI

About the role

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to lead the delivery of complex cloud solution projects. In this role, you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes.

Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. You will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks.

As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. You will also apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion while exceeding customer expectations.

About the team

The AWS Professional Services organization is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings that help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Responsibilities

• Lead and manage complex cloud migration and implementation projects
• Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridge business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distill customer needs into clear technical requirements and map them to business outcomes
• Decompose complex technical problems into actionable, deliverable solutions
• Contribute to technical documentation and define documentation standards
• Achieve and maintain relevant AWS certifications and develop domain-specific expertise
• Effectively communicate technical concepts to both technical and business audiences
• Proactively identify and manage risks, resolve issues, and escalate when appropriate

Requirements

• 5+ years of cloud computing experience
• 5+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
• 5+ years of leading and delivering enterprise-level IT engagements
• Bachelor's degree in STEM field
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)

Preferred Qualifications

• 5+ years of delivering customer engagements in a professional services role
• Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne, or Taiga
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Pay

• USA, CA, San Jose: $176,600.00 - $238,900.00 USD annually
• USA, NJ, Jersey City: $168,900.00 - $228,500.00 USD annually
• USA, NY, New York: $168,900.00 - $228,500.00 USD annually
• USA, TX, Dallas: $153,600.00 - $207,700.00 USD annually
• USA, TX, Houston: $153,600.00 - $207,700.00 USD annually
• USA, VA, Herndon: $153,600.00 - $207,700.00 USD annually
• USA, WA, Bellevue: $153,600.00 - $207,700.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.