Senior Engagement Manager, Professional Services, AWS Industries

About the role

The Amazon Web Services Professional Services (ProServe) team is seeking a Senior Engagement Manager to lead the delivery of our largest and most complex customer transformation programs. In this role, you will lead delivery quality and velocity for programs spanning several concurrent workstreams, orchestrating 50+ person teams of AWS builders, partners, and customers to deliver transformational AI, data, and enterprise modernization outcomes for the world's leading Global 500 organizations.

What you'll do

• Build and nurture trusted executive relationships (VP+), delivering strategic counsel on program direction, health, risks, and trade-offs to inform executive decisions
• Proactively manage inter-dependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast-changing environments
• Orchestrate across customer lines of business, IT, and partner teams simultaneously, aligning these stakeholders on priorities, timelines, and definitions of success, and escalating blockers where necessary for resolution
• Define and track measurable customer business outcomes (e.g., time-to-market acceleration) as the north star for program success, translating technical delivery progress into executive-ready value narratives that demonstrate ROI and inform strategic decisions
• Own the program financial health, including forecasting, revenue recognition, commercial management, change request negotiation, and scope management for fixed-price, milestone-based delivery constructs
• Influence human builder and agent builder teams effectively, establishing clear operating models and responsible AI guardrails as delivery increasingly incorporates AI-augmented development workflows and agentic automation
• Drive adoption of AI-DLC (AI-Driven Development Life Cycle) methodologies across delivery programs, adapting delivery models and team structures for accelerated scale and pace, establishing outcomes-based governance frameworks for AI-native builds, and steering multi-agent systems at scale to drive delivery productivity across the program
• Establish and enforce governance frameworks for agentic AI in delivery — including observability, cost controls, human-in-the-loop checkpoints, and compliance guardrails — ensuring AI-augmented workflows remain auditable, secure, and aligned with customer and AWS security requirements
• Proactively surface ideas on how ProServe and other AWS teams can innovate to help our customers achieve their goals at a faster pace and larger scale

Basic qualifications

• 5+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
• 5+ years of leading and delivering enterprise-level IT engagements experience
• 5+ years of cloud computing experience
• Bachelor's degree in STEM field
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)

Preferred qualifications

• 5+ years of delivering customer engagements in a professional services role experience
• Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

Pay

• USA, FL, Tampa - 153,600.00 - 207,700.00 USD annually
• USA, GA, Atlanta - 153,600.00 - 207,700.00 USD annually
• USA, IL, Chicago - 153,600.00 - 207,700.00 USD annually
• USA, MI, Southfield - 153,600.00 - 207,700.00 USD annually
• USA, MN, Minneapolis - 153,600.00 - 207,700.00 USD annually
• USA, NJ, Jersey City - 168,900.00 - 228,500.00 USD annually
• USA, TX, Dallas - 153,600.00 - 207,700.00 USD annually
• USA, TX, Houston - 153,600.00 - 207,700.00 USD annually
• USA, VA, Arlington - 153,600.00 - 207,700.00 USD annually
• USA, VA, Herndon - 153,600.00 - 207,700.00 USD annually

Schedule

This role requires approximately 50% co-location on site with customer, AWS and partner teams within the U.S.

This response is AI-generated, for reference only.