Senior Engagement Manager, AWS Professional Services, Non-Profit Healthcare focus

About the role

AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer’s mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other vendors to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution, guide customers through their cloud journey to transform their business, and leverage AWS mechanisms to help customers envision strategic goals and requirements.

You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, and escalate when appropriate. You will work to exceed customer expectations by enabling stakeholders' capabilities and increasing cloud adoption.

Responsibilities

• Deliver business objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers.
• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery, including capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.
• Ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners.
• Create and deliver communication tailored to the audience, ranging from executive-level project updates to detailed sprint plans and financial reports.
• Apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.
• Demonstrate strategic thinking by understanding requirements, foreseeing risks, and making decisions guided by policies, procedures, and a business plan with limited guidance.
• Manage the scope, timeline, and budget of each individual project using business and financial acumen.
• Act as a strategic business partner to help customers achieve their mission outcomes and drive innovation throughout the engagement lifecycle through iterative feedback mechanisms.
• Partner with AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.
• Enjoy working with Nonprofit Healthcare customers to help them envision transformational cloud initiatives.
• Have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of customers.

Qualifications

Basic Qualifications

• 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale.
• 7+ years of leading and delivering enterprise-level IT engagements.
• 5+ years of cloud computing experience.
• Bachelor's degree in STEM field.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).

Preferred Qualifications

• 5+ years of delivering customer engagements in a professional services role.
• Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2).
• AWS certification.
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne, or Taiga.
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations.

About the team

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Pay

USA, IL, Chicago - $153,600.00 - $207,700.00 USD annually

USA, TX, Dallas - $153,600.00 - $207,700.00 USD annually

USA, VA, Herndon - $153,600.00 - $207,700.00 USD annually