Senior Endpoint Engineer

We need to output HTML fragment with sections for headings where content exists. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate. Must include sections only if real specific content. Must preserve all substantive info. Must use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. We need to parse the posting. Key sections: About the role (intro paragraph). Responsibilities (list of responsibilities). Requirements/Qualifications/Skills (maybe combine). Benefits (some description). Pay (they mention base salary range indicated in posting, but not actual numbers; they say "The base salary range for this role is indicated in the posting. This range reflects the company’s good faith estimate...". No actual numbers given. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting mentions Pay Transparency but does not give actual range; it's just a statement that range is indicated but not shown. That's likely placeholder; we should not create Pay section because no actual numbers. Similarly Schedule not mentioned. Benefits: they have a paragraph about Trilon background, but not specific benefits like health insurance etc. The "Benefits" section in posting is just a description of company, not actual benefits. According to rule: only include Benefits section if posting actually states them (specific benefits). This is generic company overview, not benefits. So we should not create Benefits section. Thus sections: About the role (intro). Responsibilities (list). Skills/Knowledge/Expertise (maybe combine as Skills). Could also have Requirements/Qualifications but the posting lumps under "Skills, Knowledge And Expertise". We'll treat that as Skills. We need to preserve all substantive info. So we need to extract the paragraphs and bullet points. Let's extract About the role: first paragraph(s) before "Key Responsibilities". The intro: "Trilon is building a supercharged, technology-enabled future for our people and partners. The Senior Endpoint Engineer is the senior technical owner for Trilon's workplace endpoint ecosystem, standards, and operating model across Windows, Apple devices, Microsoft Teams Rooms, and the enterprise copier and plotter fleet. Reporting to the Vice President, Infrastructure & Operations, this role leads the design, modernization, and reliable operation of endpoint management through Microsoft Intune, Windows Autopilot, Windows Autopatch, Patch My PC, Microsoft Entra ID, Apple Business Manager, and related technologies. The goal is a secure, consistent, measurable, and increasingly zero-touch experience for employees across Trilon partner firms. This is an individual-contributor technical-lead role, not a formal people-manager position. Working within a small, highly capable engineering function, the role sets technical direction and builds the platforms, automation, standards, and documentation that allow endpoint services to operate reliably at scale. Service Delivery and Field Support retain responsibility for routine incidents, requests, onsite assistance, consumables, and first-line troubleshooting. This role becomes directly engaged when platform design, configuration, vendor coordination, automation, or support processes break down, and serves as the senior technical escalation point for complex or systemic issues." That's the About the role. Now Responsibilities: Under "Key Responsibilities" there are subheadings: Technical Leadership and Platform Ownership, Endpoint Architecture, Enrollment, and Configuration, Apple Platform and Mobile Device Management, Application Delivery, Patch Management, and Automation, Security, Compliance, and Endpoint Health, Inventory, Lifecycle, and Vendor Management, Workplace Technology Platforms, Integration and Growth Enablement. Each has bullet-like paragraphs (some are long sentences). We need to turn each duty into

• items. Could group under each subheading? The instruction: Use
  • for any list of duties/requirements/benefits. It doesn't forbid having headings inside list? Probably we can keep subheadings as

    ? But only allowed headings are

    for section headings. We could keep subheadings as or just plain text inside

    . Simpler: create a single

    with each responsibility as
    • . But we might lose grouping. However we must preserve all substantive information; grouping not required. So we can list each bullet as
    • . We'll need to extract each responsibility sentence. Let's list them: Technical Leadership and Platform Ownership: - Provide hands-on technical leadership, architecture, design review, and practical guidance through expertise and influence, without formal direct-report or performance-management responsibility. - Establish platform priorities, service ownership, technical standards, cross-training, escalation coverage, and an executable roadmap aligned with enterprise infrastructure and security strategy. - Serve as the technical authority and senior escalation point for enterprise endpoint management; set technical direction, review engineering work, and maintain an executable roadmap. - Own endpoint engineering documentation, change control, testing and rollback standards, support handoffs, knowledge transfer, and cross-training so services are repeatable and resilient. - Establish service metrics and use operational reviews to drive accountability, reliability, security, and continuous improvement. Endpoint Architecture, Enrollment, and Configuration: - Define and maintain enterprise standards for Windows endpoints, including configuration profiles, security baselines, compliance policies, assignment groups, role-based access, and policy exceptions. - Own Microsoft Intune and Windows Autopilot architecture, including OEM registration, deployment profiles, pre-provisioning, Enrollment Status Page design, reset and redeployment workflows, and zero-touch readiness. - Design enrollment and migration patterns for cloud-native Microsoft Entra join, hybrid Entra join, automatic MDM enrollment, and legacy-device transition while reducing long-term dependence on on-premises infrastructure. - Maintain clear targeting and group-design standards and validate that enrollment, assignment, compliance, encryption, and application results are measured separately rather than inferred from group membership. Apple Platform and Mobile Device Management: - Own enterprise management of Mac, iPhone, and iPad devices through Microsoft Intune and Apple Business Manager, including Automated Device Enrollment, supervision, enrollment, configuration and compliance, security, updates, remote actions, mobile application management, and lifecycle. - Govern Apple platform integrations and controls, including Apple MDM Push certificates, device and MDM server assignments, Apps and Books licensing and location tokens, renewals, administrative access, procurement and reseller assignment, zero-touch setup, inventory, offboarding, secure wipe or recovery, and retirement. Application Delivery, Patch Management, and Automation: - Own the application packaging lifecycle in Intune, including Win32 packages, PowerShell App Deployment Toolkit (PSADT), requirements, detection rules, dependencies, supersedence, pilot testing, production assignments, remediation, and retirement. - Use Patch My PC's catalog and Custom Apps capabilities to publish and maintain third-party and specialized applications through Intune; require automated deployment as the standard path and document controlled fallback methods. - Define the software-delivery model: Required assignments for security and business-critical applications, Company Portal for approved optional or role-specific software, and narrowly scoped blocking applications during Autopilot. - Develop reliable delivery patterns for large and specialized AEC applications, including Autodesk AutoCAD and Bentley products, measuring end-to-end elapsed time separately from technician labor and improving same-day device readiness. - Manage Windows Autopatch and update-ring strategy for quality, feature, driver, and firmware updates; monitor results and remediate failed installations and policy exceptions. - Build and maintain PowerShell, Microsoft Graph, proactive-remediation, API-based, and responsibly governed AI-assisted automation that reduces manual effort, improves engineering throughput, and produces auditable results. Security, Compliance, and Endpoint Health: - Partner with Cybersecurity to implement and validate Microsoft Defender for Endpoint, BitLocker, Windows LAPS, Conditional Access device signals, endpoint security policies, and vulnerability remediation. - Use pilot rings and defined acceptance criteria to test configurations, scripts, applications, and updates before broad production rollout. - Develop dashboards and reports for enrollment, compliance, encryption, patch posture, deployment success, device health, exception age, and remediation performance. - Apply least-privilege administration, privileged-role governance, auditability, and separation of duties to endpoint platforms and workflows. Inventory, Lifecycle, and Vendor Management: - Maintain authoritative endpoint inventory and reconcile device identity and status across Microsoft Entra ID, Intune, Freshservice, remote-support platforms, procurement records, and vendor portals using durable identifiers. - Set standards for endpoint models, warranties, leasing, refresh, recovery, reuse, retirement, and secure disposition; partner with Finance, Procurement, and hardware vendors on forecasts and lifecycle execution. - Monitor asset, enrollment, compliance, encryption, and ownership exceptions and drive them to resolution with accountable owners. Workplace Technology Platforms: - Own the enterprise architecture, standards, lifecycle, monitoring, documentation, and vendor coordination for Microsoft Teams Rooms, including device configuration, Intune management, account and licensing dependencies, update strategy, room readiness, health reporting, and escalation paths. - Own governance of Trilon's copier and plotter fleet, including enterprise standards, vendor and contract coordination, secure configuration, print-management dependencies, firmware and lifecycle planning, inventory, usage and service metrics, and replacement strategy. - Define clear operating boundaries and support handoffs: Service Delivery and Field Support handle routine incidents, requests, consumables, and onsite troubleshooting, while this role addresses systemic failures, recurring problems, complex escalations, platform changes, and breakdowns in vendor or support processes. - Use monitoring, service data, root-cause analysis, automation, and documented runbooks to reduce recurring support demand and improve the reliability and user experience of workplace technology platforms. Integration and Growth Enablement: - Lead endpoint discovery, assessment, planning, and migration for newly acquired firms, including inventories, identity and join state, security posture, applications, deployment dependencies, and local support requirements. - Define phased integration plans that protect employee productivity while moving devices, policies, applications, and operational processes toward Trilon enterprise standards. - Partner with Service Delivery and Field Support on onboarding, offboarding, office openings, relocations, refresh events, and complex escalations, with clear ownership and support handoffs. - Communicate technical risks, decisions, progress, and exceptions clearly to IT leadership and business stakeholders. Now Skills/Knowledge/Expertise: list of bullet-like items. We need to turn each into
    • under a
      maybe under Skills section. Let's extract: - 7 or more years of endpoint management, systems engineering, or modern workplace experience, including hands-on responsibility for managing thousands of endpoints through Microsoft Intune and Windows Autopilot in a distributed enterprise environment. - Demonstrated technical leadership, sound judgment, and the ability to influence technical peers, establish standards, coordinate across teams, and communicate clearly without relying on formal reporting authority. - Expert-level hands-on experience with Microsoft Intune, Windows Autopilot, Microsoft Entra ID device management, Windows 11, and endpoint policy architecture. - Strong experience with enterprise software packaging and delivery, including Win32 applications, detection logic, dependencies, deployment rings, and troubleshooting failed installations; experience using PowerShell App Deployment Toolkit (PSADT) is strongly preferred. - Experience with Windows Autopatch or equivalent update-ring governance and with third-party application and patch automation; Patch My PC experience is strongly preferred. - Advanced PowerShell skills and practical experience using Microsoft Graph or other APIs for automation, reporting, and operational controls. - Strong understanding of endpoint security controls, including Microsoft Defender for Endpoint, BitLocker, Windows LAPS, Conditional Access, compliance, least privilege, and vulnerability remediation. - Experience supporting complex, distributed environments and integrating endpoint operations during mergers, acquisitions, or tenant/domain transitions. - Ability to reconcile data across device-management, identity, asset, remote-support, and service-management systems, plus experience with hardware lifecycle, leasing, vendor coordination, asset governance, and secure retirement. - Strong hands-on experience managing Mac, iPhone, and iPad through Microsoft