Senior End User Computing Engineer- AI Automation, Scripting & Release Cycle Management

Location: 8435 Stemmons Bldg. Requisition ID: 990073

About the role

Responsible for leading the efficient and effective management of the global end user enterprise computing platforms by developing the use of virtualization, maintaining a consistent OS image, driving efficiency in the end user experience and troubleshooting systemic issues across end user computing platforms.

Requirements

• Education: A Bachelor's degree in Computer Science, Information Systems, Telecommunications, or a related field is preferred.
• Experience (Desktop path):
  • Two (2) years of experience developing and maintaining Microsoft Windows operating system images, packaging software for deployment and enterprise-wide management end user devices using centralized management utilities.
  • Two (2) years of experience with Active Directory group policy design, administration, troubleshooting and support.
  • Experience with implementation and support of desktop virtualization or Microsoft's SCCM.
  • Experience building or managing is preferred.
  • Recomposing and updating preferred.
  • Experience with the following is highly desired: SCCM packaging applications, Intune configuration, server architecture and hardware experience, packaging applications, Single SignOn or Password Self-Service, Teradici endpoint management.
• Experience (Mobile Device path):
  • Two (2) years of experience designing and supporting hardware and software used to deploy, manage, track, and audit mobile devices is required.
  • Two (2) years of experience managing or troubleshooting iOS and Android devices is required.
  • Experience with Apple Business Manager is required.
  • Experience with Android Enterprise is preferred.
  • AirWatch Professional Certification preferred.
  • Experience with the following is highly desired: SCCM, VMWare (Horizon, View or vCenter), PowerShell skills, Intune configuration, server architecture and hardware.
• Equivalent Education and/or Experience: May have an equivalent combination of education and experience to substitute for both the education and the experience requirements.
• Certification/Registration/Licensure: None Required.
• Tests for Placement Skills Or Special Abilities:
  • Must have back-end support expertise with desktop virtualization or mobile device management.
  • Must have an in-depth technical knowledge and demonstrated experience of Microsoft Windows operating systems, Active Directory and Group Policy management or iOS and Android.
  • Must have knowledge of information security principles, practices and technologies related to an end-user computing environment.
  • Must have experience in system architecture design, recommending & implementing change, and communicating recommendations to senior leaders.
  • Must be able to communicate effectively, verbally and in writing, with department personnel, user departments,