Senior Encompass Trainer - Client Education Services

Responsibilities

• Provide virtual training of ICE Mortgage Technology platform products (onsite delivery may be necessary from time to time)
• Validate the participant’s comprehension of the material delivered and provide any follow-up communication
• Design and develop training curriculum
• Create and develop training materials including scenario and exercise scripts for real-world demonstrations of concepts
• Write scripts and record audio for videos and eLearning modules
• Maintain current expertise and knowledge of the mortgage industry and all ICE Mortgage Technology products with an advanced level of understanding
• Ensure adoption of ICE Mortgage Technology platform and services through efficient training programs
• Drive continuous improvement of training programs
• Identify issues or processes in need of improvement and work with leadership to develop solutions
• Manage and execute solutions to complex, ambiguous problems to meet functional objectives
• Afford assistance to team members in understanding the ICE Mortgage Technology platform capabilities
• Mentor team members on delivery best practices
• Develop and drive special projects based on best practices

Requirements

• Encompass administration experience required; 3+ years preferred
• Mortgage banking or banking experience or closely related financial services experience required
• Proven ability to have a growth mindset with emphasis on strategy and optimal customer experience
• Excellent client management skills
• Experience with at least one core programming language preferred (such as Visual Basic, .NET, or JavaScript)
• Bachelor’s degree from an accredited institution or equivalent experience
• Experience training on the Encompass platform preferred
• Ability to travel within the US up to 10% of the time