Senior Enablement Program Manager, Support Engineering
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include the bullet points as list items.
We need to decide which sections to include: About the role (intro paragraph), Responsibilities (What You'll Do), Requirements/Qualifications/Skills maybe combined? The instruction says use headings for those categories. We have "Who You Are:" which includes education, experience, track record, etc. That could go under Requirements or Qualifications. Also "Bonus Points:" could be Skills or additional qualifications. We could make separate sections: Requirements (education/experience), Qualifications (track record, data-driven, etc.), Skills (tools, AI). But we should avoid many thin sections; prefer few substantive sections. Could combine Requirements and Qualifications into one section? But headings are prescribed; we can include only those with content. We could include About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Possibly Skills not needed if covered.
Let's extract content:
About the role: The first paragraph(s) before "What You'll Do:":
"The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Global Support Engineering, you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale. At Datadog, we place value in our office culture, the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them."
That's about role and also includes hybrid workplace (schedule). We'll split schedule later.
Responsibilities: bullet list under "What You'll Do:":
- Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance.
- Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority.
- Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view.
- Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact.
- Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with clear recommendations.
- Conduct ongoing needs assessments, stakeholder interviews, and pulse checks across TS regions; synthesize qualitative and quantitative feedback to inform program strategy and surface emerging gaps.
- Design the tools, resources, communications, and training frameworks needed to support TS workflow changes at scale—partnering with Curriculum and Field teams on content development and delivery.
- Partner with Global Support Engineering leadership to design ramp and enablement programs that account for differences in specialist vs. generalist skill development across the support org.
- Mentor and develop junior EPM ICs on the team—providing structured feedback on program design and stakeholder management, and raising the quality bar across program work.
- Identify and implement AI-powered workflows, automations, and process improvements that increase the efficiency, consistency, and scalability of enablement programs—from reporting and data pipelines to content creation and stakeholder communications.
- Maintain a deep, current understanding of regional needs, TS team performance, and functional priorities to ensure programs remain relevant and impactful across a global audience.
That's a list.
Requirements/Qualifications: Under "Who You Are:":
- Bachelor’s degree and 6–8 years of related experience in enablement, program management, change management, or a closely related field—or a Master’s degree with 4+ years.
- Proven track record leading complex, multi-quarter programs with high visibility—comfortable operating independently and making sound judgment calls with limited oversight.
- Expert at building and managing senior stakeholder relationships across functions; can drive alignment, navigate competing priorities, and influence outcomes without positional authority.
- Deeply data-driven—you design measurement frameworks, analyze program and performance data, and build Salesforce and LMS reports to connect enablement programs to field KPIs and business outcomes.
- Exceptional presentation and communication skills—builds well-structured, visually compelling decks and delivers them confidently to senior and executive audiences with a clear, well-reasoned point of view.
- Expert in change management and organizational development best practices, with a demonstrated history of driving adoption at scale across global organizations.
- PROSCI/ADKAR certification (or equivalent) required.
- Deep understanding of the day-to-day responsibilities , challenges, and workflows of the TS functions you support; recognized as a credible strategic partner, not just a program coordinator.
- Skilled in program management tools (Asana, Jira) and collaboration platforms (Confluence, Slack, Docebo).
- Actively applies AI tools (e.g., Claude, agentic workflows) to streamline operations, surface insights, and improve program delivery—and helps others on the team do the same.
Bonus Points: (could be under Skills or additional qualifications):
- Hands-on experience in, or working closely alongside, a technical support organization (e.g., prior support engineer, specialist support, or generalist support experience).
- Expert-level familiarity with instructional design methodologies (e.g., ADDIE, Kirkpatrick) and adult learning theory.
- Experience building or scaling enablement programs in a high-growth or enterprise SaaS environment.
- Track record of successfully delivering global programs across multiple regions (Americas, EMEA, APJ).
- Proficient with the Datadog platform and monitoring best practices (e.g., DD Fundamentals certified), with solid working knowledge of the observability industry and the personas your audience serves.
Benefits & Growth: list:
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Employee-focused best in class onboarding
- Internal mentor and cross-departmental buddy program
- Friendly and inclusive workplace culture
- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
- Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications , and experience.
- In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits , a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
Pay: The reasonably estimated yearly salary for this role at Datadog is: $116,250—$155,000 USD
Schedule: hybrid workplace (from earlier). Could also note "Presencial ou conforme a vaga" but that's from Auth21; we should not include that as it's metadata. The posting says "At Datadog, we place value in our office culture... We operate as a hybrid workplace". So schedule: hybrid.
We need to output only HTML fragment, no markdown fences.
We'll produce sections:
About the role
... (the intro paragraph)
Responsibilities
- ... each bullet
Requirements
- ... each bullet from Who You Are (including PROSCI/ADKAR etc.)
Maybe also Skills
for Bonus Points? But we could incorporate Bonus Points into Requirements or Skills. Since we want few sections, maybe combine Requirements and Skills into one "Requirements and Skills". But headings are prescribed; we could still include Skills heading if we have content. Let's decide: We'll include Requirements (education/experience, track record, stakeholder, data-driven, presentation, change management, certification, deep understanding, tools, AI). Then Skills (Bonus Points). That's two sections.
Benefits: Benefits
...
Pay: Pay
The reasonably estimated yearly salary for this role at Datadog is: $116,250—$155,000 USD
Schedule: Schedule
At Datadog, we operate as a hybrid workplace to ensure employees can create a work‑life harmony that best fits them.
We must not repeat job title. Ensure we preserve all substantive info: include all bullet points exactly as given (maybe minor punctuation). Ensure we don't add extra info.
Let's craft the HTML.
We need to escape any special characters? Not needed.
We'll produce:
About the role
The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Global Support Engineering, you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale. At Datadog, we place value in our office culture, the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Responsibilities
- Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance.
- Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority.
- Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view.
- Design and implement comprehensive metrics frameworks to measure change adoption and
for prose. We need to preserve all substantive information, not invent or summarize away detail. So we need to include the bullet points as list items. We need to decide which sections to include: About the role (intro paragraph), Responsibilities (What You'll Do), Requirements/Qualifications/Skills maybe combined? The instruction says use headings for those categories. We have "Who You Are:" which includes education, experience, track record, etc. That could go under Requirements or Qualifications. Also "Bonus Points:" could be Skills or additional qualifications. We could make separate sections: Requirements (education/experience), Qualifications (track record, data-driven, etc.), Skills (tools, AI). But we should avoid many thin sections; prefer few substantive sections. Could combine Requirements and Qualifications into one section? But headings are prescribed; we can include only those with content. We could include About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Possibly Skills not needed if covered. Let's extract content: About the role: The first paragraph(s) before "What You'll Do:": "The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Global Support Engineering, you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale. At Datadog, we place value in our office culture, the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them." That's about role and also includes hybrid workplace (schedule). We'll split schedule later. Responsibilities: bullet list under "What You'll Do:": - Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance. - Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority. - Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view. - Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact. - Build and deliver executive-ready materials that tell a compelling business story—translating complex data, program updates, and regional insights into structured narratives with clear recommendations. - Conduct ongoing needs assessments, stakeholder interviews, and pulse checks across TS regions; synthesize qualitative and quantitative feedback to inform program strategy and surface emerging gaps. - Design the tools, resources, communications, and training frameworks needed to support TS workflow changes at scale—partnering with Curriculum and Field teams on content development and delivery. - Partner with Global Support Engineering leadership to design ramp and enablement programs that account for differences in specialist vs. generalist skill development across the support org. - Mentor and develop junior EPM ICs on the team—providing structured feedback on program design and stakeholder management, and raising the quality bar across program work. - Identify and implement AI-powered workflows, automations, and process improvements that increase the efficiency, consistency, and scalability of enablement programs—from reporting and data pipelines to content creation and stakeholder communications. - Maintain a deep, current understanding of regional needs, TS team performance, and functional priorities to ensure programs remain relevant and impactful across a global audience. That's a list. Requirements/Qualifications: Under "Who You Are:": - Bachelor’s degree and 6–8 years of related experience in enablement, program management, change management, or a closely related field—or a Master’s degree with 4+ years. - Proven track record leading complex, multi-quarter programs with high visibility—comfortable operating independently and making sound judgment calls with limited oversight. - Expert at building and managing senior stakeholder relationships across functions; can drive alignment, navigate competing priorities, and influence outcomes without positional authority. - Deeply data-driven—you design measurement frameworks, analyze program and performance data, and build Salesforce and LMS reports to connect enablement programs to field KPIs and business outcomes. - Exceptional presentation and communication skills—builds well-structured, visually compelling decks and delivers them confidently to senior and executive audiences with a clear, well-reasoned point of view. - Expert in change management and organizational development best practices, with a demonstrated history of driving adoption at scale across global organizations. - PROSCI/ADKAR certification (or equivalent) required. - Deep understanding of the day-to-day responsibilities , challenges, and workflows of the TS functions you support; recognized as a credible strategic partner, not just a program coordinator. - Skilled in program management tools (Asana, Jira) and collaboration platforms (Confluence, Slack, Docebo). - Actively applies AI tools (e.g., Claude, agentic workflows) to streamline operations, surface insights, and improve program delivery—and helps others on the team do the same. Bonus Points: (could be under Skills or additional qualifications): - Hands-on experience in, or working closely alongside, a technical support organization (e.g., prior support engineer, specialist support, or generalist support experience). - Expert-level familiarity with instructional design methodologies (e.g., ADDIE, Kirkpatrick) and adult learning theory. - Experience building or scaling enablement programs in a high-growth or enterprise SaaS environment. - Track record of successfully delivering global programs across multiple regions (Americas, EMEA, APJ). - Proficient with the Datadog platform and monitoring best practices (e.g., DD Fundamentals certified), with solid working knowledge of the observability industry and the personas your audience serves. Benefits & Growth: list: - Generous and competitive benefits package - New hire stock equity (RSUs) and employee stock purchase plan - Continuous career development and pathing opportunities - Employee-focused best in class onboarding - Internal mentor and cross-departmental buddy program - Friendly and inclusive workplace culture - Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. - Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications , and experience. - In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits , a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. Pay: The reasonably estimated yearly salary for this role at Datadog is: $116,250—$155,000 USD Schedule: hybrid workplace (from earlier). Could also note "Presencial ou conforme a vaga" but that's from Auth21; we should not include that as it's metadata. The posting says "At Datadog, we place value in our office culture... We operate as a hybrid workplace". So schedule: hybrid. We need to output only HTML fragment, no markdown fences. We'll produce sections:
About the role
... (the intro paragraph)
Responsibilities
- ... each bullet
Requirements
- ... each bullet from Who You Are (including PROSCI/ADKAR etc.)
Skills
for Bonus Points? But we could incorporate Bonus Points into Requirements or Skills. Since we want few sections, maybe combine Requirements and Skills into one "Requirements and Skills". But headings are prescribed; we could still include Skills heading if we have content. Let's decide: We'll include Requirements (education/experience, track record, stakeholder, data-driven, presentation, change management, certification, deep understanding, tools, AI). Then Skills (Bonus Points). That's two sections. Benefits:Benefits
- ...
Pay
The reasonably estimated yearly salary for this role at Datadog is: $116,250—$155,000 USD
Schedule:Schedule
At Datadog, we operate as a hybrid workplace to ensure employees can create a work‑life harmony that best fits them.
We must not repeat job title. Ensure we preserve all substantive info: include all bullet points exactly as given (maybe minor punctuation). Ensure we don't add extra info. Let's craft the HTML. We need to escape any special characters? Not needed. We'll produce:About the role
The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Global Support Engineering, you'll own the design and execution of complex, high-visibility enablement programs that drive lasting change across the TS organization. You'll operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team—partnering closely with leadership to translate business priorities into measurable enablement impact at scale. At Datadog, we place value in our office culture, the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Responsibilities
- Own the end-to-end strategy and execution for complex, global enablement programs—managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance.
- Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team—negotiating scope, aligning on priorities, and driving accountability without positional authority.
- Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view.
- Design and implement comprehensive metrics frameworks to measure change adoption and