Senior Employee Success Manager

About the role

This role helps us think through our organizational structure—roles our teams need, and distinct pathways for individual contributors and managers—with a clear picture of what success looks like at each stage. It also builds the talent development pipeline for each pathway, turning each primary pathway into a working pipeline with content, assessments, and practices that move people from one stage to the next.

Responsibilities

• Partner with People Operations leadership on organizational design, leveling, and career pathways.
• Build a talent development pipeline for each pathway.
• Design the early career and apprenticeship pipeline that builds our next generation of talent.
• Develop the first-time manager program that turns strong ICs into confident coaches.
• Maintain a rolling cadence of manager and hiring manager training to bring everyone up to standard.
• Define and develop the "Elite IC."
• Research an evidence-based picture of elite individual-contributor performance, and build the development pathways that help our best ICs get there.
• Own the industry and company onboarding curriculum.
• Support the performance cycle by assisting with goal setting, reviews, and calibration.
• Partner with each team's leadership on the technical and business knowledge specific to their product area.

Requirements

You have 6-8 years of experience across talent development, performance management, leadership development, organizational development, or change management; consulting and organizational psychology or sociology backgrounds are welcome. You've built and shipped real talent programs: leveling or job architecture frameworks, a company-wide performance review or calibration cycle, a first-time manager or leadership development program, a development pipeline or curriculum with real assessments, or an early career program. Prior experience at a relevant consulting practice (Human Capital, Organizational Performance, People Strategy, Talent Management, Management Consulting, Organizational Development, HR Transformation, or HR Effectiveness) or on an innovative People team of a high-growth technology company is a strong signal.

Qualifications

You are an exceptional writer—most of this job's output is words, from curricula and scripts to guides and communications—so the bar is high. You're comfortable in front of a room: facilitating a session, hosting an orientation, and holding an audience are part of the craft here. You have an academic mindset: you read the research, including the references, and you can tell a rigorous study from a pop-science headline. You have an affinity for fintech—while you don't need to arrive an expert in our industry, you need to want to become one.

Skills

You have the ability to communicate effectively and clearly, both verbally and in writing. You are adept at problem-solving and have excellent organizational skills. You are able to manage multiple tasks simultaneously and prioritize accordingly.

Benefits

Plus benefits include medical, vision, dental, 401K plan, generous time off, parental leave, wellness reimbursements, professional development, employee investing discount, and more!

Pay

Estimated annual salary range: $163,000 - $180,000 USD plus equity and a discretionary bonus

Schedule

Full-time position