Senior Employee Relations Investigations Partner

Acrisure is a global fintech leader empowering businesses and individuals with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. With revenue growth from $38 million to nearly $5 billion in twelve years, Acrisure employs over 19,000 colleagues in more than 20 countries.

About the role

This role serves as a trusted advisor and subject matter expert responsible for managing workplace investigations across the organization. Partnering closely with HR Business Partners, leaders, and other stakeholders, you will assess risk, conduct impartial investigations, provide guidance, and drive consistent application of company policies and employment practices. As a senior-level individual contributor, you will demonstrate deep expertise in workplace investigations, employment law, conflict resolution, and organizational risk management.

Compensation starts at $116,000+ based on previous experience and geographic location.

Responsibilities

• Conduct thorough, objective, and legally defensible investigations related to employee complaints, grievances, and workplace concerns, including highly complex and sensitive matters.
• Independently manage a broad portfolio of investigations involving harassment, discrimination, retaliation, hostile work environment, workplace misconduct, ethics concerns, and other violations of company policies, regulations, and/or the Code of Conduct.
• Ensure consistent interpretation and application of Acrisure policies and practices in investigations and related matters.
• Serve as the lead investigator and primary point of contact for assigned investigations and coordinate/communicate with necessary stakeholders (including Legal where needed) throughout the investigation life cycle.
• Utilize advanced interviewing, evidence-gathering, documentation, and fact-finding strategies and techniques to establish findings.
• Analyze complex information from multiple sources, identify patterns and trends, corroborate facts, assess credibility, and draw well-supported and defensible conclusions.
• Prepare clear, concise, and comprehensive investigative reports and executive summaries, including recommendations for corrective action, risk mitigation, and operational improvements.
• Advise concerned parties of report findings appropriately, and track completion of agreed-upon corrective actions to ensure resolution and closure of each case.
• Liaise with relevant legal, HR, business, and other stakeholders to develop and convey HR-related concerns resulting from investigations and provide guidance on addressing employee relations issues, ensuring compliance with company policies and applicable laws and regulations.
• Maintain complete, accurate, and confidential case documentation in accordance with company standards, data retention requirements, and applicable regulations.
• Effectively utilize case management systems and approved technology to manage investigation productivity, workflow, documents, and reporting.
• Provide expert guidance and support to HR Business Partners, managers, more junior Employee Relations Specialists, and others as needed.
• Maintain advanced knowledge of federal, state, and local employment laws, regulations, and emerging employee relations trends.
• Develop and facilitate effective employee relations training, educational material, and/or procedures.
• May provide other policy, compliance, and regulatory functions as assigned.

Requirements

• Demonstrated expertise conducting complex workplace investigations independently.
• Strong knowledge of federal, state, and local employment laws.
• Strong conflict resolution and mediation skills, with the ability to remain impartial and objective.
• Excellent written communication skills and experience preparing investigation reports and executive summaries.
• Exceptional problem-solving skills with proven interpretive, evaluative, and constructive thinking abilities, along with strong logical and deductive reasoning abilities.
• Excellent interpersonal and communication skills (both written and verbal), with the ability to present salient facts, guidance, and recommendations, and communicate effectively at all levels of the company.
• Strong time management and organizational skills, with the ability to prioritize and manage a high-volume workload and competing tasks simultaneously.
• Experience in developing and/or delivering effective training material and/or programs related to employee relations and compliance.
• Proven ability to think strategically and work effectively across a complex, matrixed organization.
• Ability to handle sensitive and confidential information with integrity and maintain strict confidentiality.

Qualifications

• 5-7+ years of relevant workplace investigations experience gained in either an HR Business Partner role, Employee Relations role, applicable HR leadership role, or other equivalent experience.
• Bachelor's degree in HR, Business, Management, or equivalent practical experience required.
• PHR or SHRM–CP preferred.
• Multi-state experience preferred.
• Strong working knowledge of HRIS systems and proficiency in Microsoft Office Suite. Workday experience is a plus.
• Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits

Acrisure offers a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.