Senior Employee Communications Manager

About the role

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day.

The Senior Employee Communications Manager serves as the sole subject matter expert for employee communications strategy, by creating and delivering content to align and engage employees within their divisions for Alaska Airlines, Hawaiian Airlines, and Horizon Air. As an individual contributor, this role defines long-term strategy in partnership with leadership to develop and execute communications plans, make decisions, and provide strategic counsel and recommendations on divisional and company-wide employee communication.

Responsibilities

• Serves as the lead subject matter expert in creating and distributing employee communications programs across diverse and complex employee groups.
• Defines long-term strategy for communication plans on program and initiative rollouts, change management, and other key priorities to ensure employees have a shared understanding of requirements and how they will be implemented.
• Influences communications strategy and change management to incorporate innovative solutions and identify new ways to effectively reach employees.
• Collaborates with executives, divisional vice presidents, and divisional leaders to translate company strategy and business performance, understand the issues that matter to employee groups and their operations, and build communication plans to address those issues.
• Defines communication strategies to drive employee alignment, connection, and engagement, including in partnership with labor relations, division leadership, and Human Resources (HR).
• Collaborates with the external communications team to contribute to a blog or other external content as the communications subject matter expert on key issues.
• Owns major writing assignments including ghostwriting emails, scripts, speeches, and presentations for leaders across the business, as well as intranet content, newsletter copy, and other employee communications, consistently delivering on-time and high-quality work.
• Collaborates with Executive Communications peers and contributes to cross-divisional and enterprise-wide planning and execution of internal communications.
• Exercises considerable latitude and initiative to raise awareness, drive engagement, and build trust across Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Leads the Communications team or External Relations division at internal company events, employee forums, and external events.

Requirements

• 7 years of experience in communication in a corporate, non-profit, agency or newsroom environment, or other relevant experience.
• Bachelor's degree with a focus in communications or other relevant discipline, or an additional two years of relevant training/experience in lieu of this degree.
• Experience with cross-functional project management (e.g., planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
• Excellent verbal and written communication skills.
• Strong presentation/facilitation skills within small or large group settings.
• Demonstrated skills in effective communication to all levels within an operations organization.
• Ability to achieve desired results through personal accountability and partnerships with other groups with no direct reporting relationship to this role.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred qualifications

• Experience driving process and communication improvements in an organization of similar scope and size.
• Knowledge of Adobe products, as well as website development.
• Proficiency with multimedia communication approaches including photo, video, and visual communication design.
• Demonstrated experience leading cross-functional teams using project management principles.

Leadership expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay

Salary range: $122,800 - $184,200 per year. Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate. Note: We don't typically hire at the top of the range.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

Employment type: Full-Time, Exempt, Regular.