Senior EHR Project Manager

EHR Implementation & Project Leadership

Manage the implementation of a new EHR system and the transition from system implementation to program operations and maintenance.
Lead, plan, execute, monitor, and manage all project activities associated with EHR implementation, including planning, execution, governance, testing, implementation, and operational transition.
Drive the overall HHS DOH program implementation from start to finish.
Ensure the project is completed on schedule, within the defined budget, and meets established business, technical, service, and quality requirements.

Key Responsibilities

• Direct and facilitate enhancements, business process reengineering, and developmental initiatives.
• Lead high-priority, high-profile, enterprise-wide information technology projects of strategic importance.
• Manage initiatives with delivery cycles of approximately 8-12 months.

Schedule, Budget & Resource Management

• Manage and track project progress against approved schedules.
• Monitor project milestones and phases and take corrective action when required.
• Monitor and track project budgets and communicate relevant information to stakeholders.
• Balance project workload against team members' capacity.
• Communicate project timelines, milestones, phases, work requests, target dates, and approved executable work packages.
• Develop and facilitate achievement of project service commitments.

Risk, Issue & Change Management

• Anticipate project issues and proactively address them.
• Identify, document, track, and manage project risks and issues through a RAID+ Log.
• Develop risk mitigation strategies and track identified risks through closure.
• Proactively engage management regarding significant risks, issues, dependencies, and required decisions.
• Ensure changes to project scope follow processes established within the Change Management Plan and are properly documented.

Governance, Quality & Reporting

• Schedule and monitor project status reviews, project management inspections, peer reviews, and software quality assurance reviews.
• Capture and report required project management metrics.
• Analyze and distribute reports on project metrics and improvement measures.
• Develop, review, and obtain approval for the Communication Plan and Deliverables Matrix.
• Prepare periodic status reports for project teams, team leads, group leads, sponsors, management, and appropriate stakeholders.
• Provide status reports and recommendations to senior leadership as required.
• Conduct final project management evaluation reviews with stakeholders.

Technical & Cross-Functional Coordination

• Work closely with HHS DC IT Application, Data Warehouse, Informatics, Solution Management, Networking, Security, and Service Management teams.
• Identify technical tasks and dependencies required within the project schedule.
• Facilitate discussions between IT teams and vendors to identify solutions that meet program requirements.
• Coordinate system testing with appropriate staff resources.
• Communicate effectively with customers and software/hardware suppliers supporting the Commonwealth.
• Coordinate and present project proposals when necessary.

Stakeholder & Vendor Management

• Build and maintain strong relationships with key stakeholders and customer representatives.
• Serve as the primary point of contact for project-related matters and issue resolution.
• Facilitate collaboration between program areas, technical teams, vendors, and leadership.
• Consult with program areas and IT teams to define requirements, analyze problems, and obtain agreement on recommended solutions.
• Clearly communicate how individual team assignments contribute to overall project objectives.
• Deliver presentations to stakeholders and leadership as necessary.

Training & Organizational Change

• Support planning and execution of Organizational Change Management (OCM) activities.
• Plan project-specific training and orientation requirements.
• Plan, coordinate, and conduct training and orientation sessions.
• Support users and stakeholders through organizational and technology changes associated with EHR implementation.
• Mentor less-experienced project management staff when required.

Project Collaboration & Documentation

• Establish and maintain a project SharePoint site in accordance with HHS DC PMO guidelines.
• Utilize Microsoft Teams for key project documentation and collaboration.
• Maintain appropriate project records, documentation, status information, and deliverables throughout the project lifecycle.