Senior Ecommerce Account Manager, Beauty

Key Responsibilities

• Manage and grow ecommerce marketplace accounts across Amazon Seller Central, Amazon Vendor Central, Walmart, TikTok Shop, eBay, and other online platforms
• Serve as a senior point of contact for key marketplace accounts, internal teams, and external partners
• Lead day-to-day account execution, including product setup, item maintenance, content updates, pricing updates, promotions, inventory monitoring, and account health follow-up
• Manage and support team members by assigning tasks, tracking progress, reviewing work, providing guidance, and making sure deadlines are met
• Monitor team workload, follow up on open projects, and help remove roadblocks that may delay account performance or marketplace execution
• Create and maintain sales reports, account updates, performance summaries, KPI tracking, and action plans for leadership review
• Identify risks early, including inventory gaps, suppressed listings, pricing errors, compliance issues, account health concerns, chargebacks, claims, and operational delays
• Work closely with purchasing, warehouse, operations, marketing content, finance, customer service, IT, and other departments to make sure accounts are running smoothly
• Support new item launches, product uploads, content improvements, brand store updates, marketplace expansion, and promotional planning
• Track marketplace promotions, seasonal events, and key sales periods such as Prime Day, holiday sales, TikTok campaigns, Walmart promotional periods, and other marketplace events
• Communicate with marketplace representatives, vendor managers, buyers, internal stakeholders, and external partners when needed
• Review account performance and recommend ways to improve sales, profitability, listing quality, content, inventory flow, and operational execution
• Help improve internal processes, reporting tools, task tracking, and communication between departments
• Use Excel daily for reporting, sales analysis, item tracking, pricing, inventory updates, bulk uploads, and account management
• Prepare business review materials, marketplace updates, and action plans for internal and external meetings
• Travel as needed for business meetings, trade shows, marketplace events, vendor meetings, warehouse visits, and account reviews

Qualifications

• 5+ years of ecommerce account management, marketplace management, or related ecommerce experience preferred
• Direct hands-on experience with Amazon Seller Central and Amazon Vendor Central is required
• Experience managing or guiding team members, coordinators, assistants, or cross-functional projects is strongly preferred
• Experience with Walmart Marketplace, Walmart DSV, TikTok Shop, eBay, or similar marketplaces is strongly preferred
• Strong understanding of product listings, item setup, content optimization, pricing, promotions, inventory management, chargebacks, account health, claims, and marketplace operations
• Strong reporting and Excel skills, including VLOOKUP/XLOOKUP, pivot tables, filters, formulas, data cleanup, and large data files are required
• Strong written and verbal communication skills
• Ability to communicate clearly with leadership, internal teams, marketplace contacts, vendors, and external partners
• Experience working with cross-functional teams such as warehouse, operations, purchasing, marketing, finance, IT, and customer service
• Ability to manage many SKUs, deadlines, team tasks, marketplace requests, and account issues at the same time
• Strong problem-solving skills and ability to follow up quickly until issues are resolved
• Detail-oriented, proactive, organized, and comfortable working in a fast-moving environment
• Willingness to travel (5-10%) when needed for business meetings, trade shows, vendor meetings, warehouse visits, and marketplace events

What we offer

• Potential for phenomenal discounts on products within the beauty industry and beyond
• Medical, Dental, and Vision along with supplemental benefits available after 60 days
• 401(k) available after 1 year of service with up to a 4 percent match
• 12 days PTO and Paid Holidays, pro-rated for the first year, based on your start date
• Salary is commensurate upon experience ($75,000 to $90,000 annually)