Senior E-Commerce Client Partnership Manager

About the role

We are looking for a Sr. E-Commerce Partnership Manager who will manage a portfolio of clients on all day‑to‑day activities to grow CA Fortune Clients’ business on Amazon, to ensure they are set up for success. Additionally, this role will lead strategy sessions, business reviews, and operations meetings. They will also have direct partnership management responsibilities owning the development and execution of digital shelf and merchandising strategies. This role will balance strategic client partnership with behind‑the‑scenes expertise with heavy involvement in Vendor Central and Seller Central, Excel and task management. All aspects of forward‑facing support and back‑end execution are critical to success in this role.

Responsibilities

• Direct management of clients’ brands and portfolio with responsibility for:
• Ecommerce strategy development across the channel to ensure product availability, content, customer acquisition, and retention
• Amazon digital shelf creation & optimization, assortment recommendations, pricing, merchandising, Amazon Advertising strategy & execution, 1P & 3P selling
• Work with clients to identify, track, and report on KPIs
• Help clients navigate relationships and meetings with Amazon Vendor Managers
• Manage clients’ vendor and seller accounts, including catalog and content updates, merchandising, data accuracy, and submissions to Amazon support
• Hands‑on execution in data and task management
• Lead onboarding of new clients and new product launches in Vendor and Seller Central
• Engage internal insights team to deliver client reporting and data needed to make key business decisions
• Analyze client reporting and develop insights that lead to action to drive growth
• Tracking progress and coordinate client updates and ensure critical timelines are met
• Identification of issues and troubleshooting solutions with Amazon support including operational issues that may cause delays in shipments
• Participation in key client strategy meetings
• Work with distributors and other 3P logistics providers to provide solutions for clients to sell any product via Amazon platforms

Requirements

• At least 5 years of experience working with Amazon
• Experience with a major retailer (Brick & Mortar or Online)
• Experience partnering with Amazon and working with Seller Central and Vendor Central platforms
• Experience with Amazon's advertising portal (i.e. budgeting and advertising spend)
• Strong knowledge of the consumer products industry (specifically food products)

Qualifications

• Bachelor’s Degree and/or similar industry experience

Skills

• Strong communication skills, ability to clearly articulate complex concepts/processes in a concise manner, including strong attention to detail and proofreading skills
• A demonstrated competency in multi‑tasking and problem‑solving with focus on meeting deadlines
• Strong analytical and strategic thinker; can turn self‑developed strategies/efficient processes into execution
• Proficient with all necessary computer‑based programs (Outlook, Word, Excel, PowerPoint, SharePoint)
• Client Management and/or agency experience strongly preferred
• Prior CPG experience
• Familiarity with both Seller Central and Vendor Central platforms

Benefits

• PTO and Sick Days
• 11 paid company holidays per year
• 1 Floating holiday
• 2 paid volunteer days per year
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day through Labor Day)
• Bonus eligible

Pay

$95,000 - $105,000 based on experience, qualifications