Senior E-Billing Lead (Multiple Offices - CA)

Job Summary

The Senior E-Billing Lead is a hands-on senior contributor who owns a portfolio of complex e-billing work, mentors a small group of E-Billing Coordinators, and partners closely with the E-Billing Supervisor on process, quality, and escalations. The role blends expert-level execution with leadership: you will still be in the systems every day, but you will also shape how the team works, help the E-Billing group grow professionally, and be a trusted point of escalation for attorneys, clients, and vendors.

Essential Functions

• Perform quality control on e-billing submissions to ensure compliance and accuracy.
• Manage client onboarding, matter setup, timekeeper approvals, and budget monitoring.
• Generate and edit LEDES files to meet client specifications.
• Address and resolve urgent client requests and billing issues with professionalism and urgency.
• Serve as a first-line escalation point for coordinators before matters reach the Supervisor.

Required Qualifications

• 5+ years of electronic billing experience across major e-billing vendor platforms (Legal Tracker, CounselLink, Tymetrix 360, and comparable).
• 3+ years of billing experience using Aderant or comparable software.
• Demonstrated leadership experience, whether as a lead coordinator, mentor, or team resource.
• Experience with BillBlast and insurance-related e-billing.
• Strong organizational, communication, and follow-through skills.
• Excellent responsiveness and a proactive, ownership-driven mindset.
• Able to manage multiple priorities and shifting deadlines in a fast-paced environment.

Preferred Qualifications

• Prior formal supervisory or team lead experience in a law firm or professional services environment.
• Experience contributing to process improvements, training programs, or SOP development.

Education

Required: High School Diploma
Preferred: Bachelor's Degree

Required Computer/Software Knowledge

• 3+ years of experience using Aderant
• 3+ years of experience using BillBlast
• 5+ years of experience with a range of e-billing vendor platforms
• Intermediate to advanced proficiency with Microsoft Excel, Outlook, and Word
• Advanced typing skills (60+ WPM)

Preferred Experience

• Experience with NetDocs
• Intermediate to advanced 10-key
• Experience with Expert Image

Work Environment

You will be based in one of our local Sheppard Mullin offices with the flexibility to work from home. You are required to come into the office on an as-needed basis. Minimal travel may be required for training or department or firm meetings.

Salary Range

California: The salary range for this position is $100,000 - $120,000 per year.