Senior Downstream Process Engineer, Commercial - BPG
About the role
We are seeking a dynamic and enthusiastic Order Support Customer Care representative to join our team. This role involves running reports, investigating order issues, assisting customers with inquiries, and maintaining a positive customer experience. The ideal candidate will enjoy working in a supportive and flexible environment.
Responsibilities
- Run reports and investigate order issues
- Assist customers with inquiries and provide solutions
- Maintain a positive customer experience
- Work collaboratively with a supportive team
- Communicate effectively with both internal and external stakeholders
Requirements
While not specified, candidates should have strong communication skills, the ability to multitask, and a passion for customer service. Prior experience in a similar role is preferred but not required.
Qualifications
The successful candidate will possess a high school diploma or equivalent, along with a minimum of one year of relevant experience in a customer service role. Proficiency in Microsoft Office applications is required.
Skills
Strong communication skills, problem-solving abilities, and the ability to work independently and as part of a team are essential. Experience with order management systems and a background in customer service are beneficial.
Benefits
Thermo Fisher Scientific offers a comprehensive benefits package including health insurance, retirement plans, and paid time off. Our commitment to employee well-being extends beyond the workplace, supporting professional development and community involvement.
Pay
Competitive compensation based on experience and qualifications.
Schedule
Flexible work arrangements are available, allowing employees to balance their personal and professional lives.
Accessibility/Disability Access
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.