Senior Documentation Coordinator

The Senior Documentation Coordinator role is based in the United States and involves supporting critical customer operations through accurate documentation management and process coordination.

About the role

This position plays an essential part in maintaining reliable customer records and ensuring important information flows smoothly across teams. You will work with document-routing systems, CRM platforms, and cross-functional partners to improve operational efficiency.

Requirements

• Detail-focused professional with experience in documentation management, customer operations, or administrative processes
• Comfortable working with CRM systems, particularly Salesforce
• Strong attention to detail with excellent accuracy and follow-through skills
• Ability to analyze information, identify inconsistencies, and resolve documentation challenges
• Strong written and verbal communication skills
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Customer-focused mindset with a commitment to delivering high-quality service
• Strong collaboration skills and ability to work effectively with internal and external stakeholders
• Flexible and resilient approach when managing changing priorities in a fast-paced environment
• Experience supporting healthcare-related customers or familiarity with diabetes care is preferred

Benefits

• Competitive annual base salary range of approximately $25.67-$38.50 per hour, depending on skills, experience, and education
• Potential eligibility for incentive compensation
• Fully remote work environment
• Medical, dental, and vision insurance coverage
• 401(k) plan with company matching contributions
• Paid time off (PTO)
• Employee wellness programs and additional benefits designed to support overall well-being
• Opportunity to contribute to meaningful work supporting customer-focused healthcare solutions
• Collaborative environment with opportunities for professional growth and development