Senior Distribution System Operator

About the role

The Senior Distribution System Operator oversees control center staff who maintain the systems integrity and initiate corrective action, prioritize and expedite network operations and repairs, prepare electrical system clearances and accurately maintain records, and ensures that work is conducted in a safe manner in accordance with policies, work methods, standards, switching and tagging and operating procedures.

Responsibilities

• Provide guidance and oversight of on-shift Distribution System Operators
• Interact with internal and external customers to meet service and information needs and resolve complaints
• Work with the call center and field personnel to manage customer commitments through outbound communication of information
• Coordinate notification of reportable incidents to internal and external customers and stakeholders as appropriate
• Collaborate with field personnel to problem solve and develop effective response plans to outage situations
• Evaluate restoration alternatives and determine the optimum plan to restore the system and provide status information to customers
• Call crews to address field problems and direct field forces in restoration, maintenance and electrical clearance activities
• Oversee load control and switching and tagging responsibilities of the shift
• Coordinate switching operations for area generating facilities
• Coordinate planned work across processes to fulfill related service level agreements, achieve company objectives and obtain appropriate work distribution
• Analyze requests for system outages and assess risk to determine whether the outage will affect customer service and/or systems integrity
• Maintain awareness of weather conditions that could adversely affect Eversource operations and disseminate this information to appropriate locations, modifying operating plans as required
• Prepare and distribute information regarding customer service, system conditions and historical situations to internal and external customers and stakeholders
• In the absence of non-union supervisory personnel, assume overall shift responsibilities for proper and consistent application of all established operating procedures, guides, and instructions

Requirements

• Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes
• Planning and organizational skills, project and schedule management skills including computerized trouble, work and materials management and scheduling tools
• Ability to use PC desktop applications (e.g. Microsoft Word and Excel)
• Bachelor’s Degree in engineering, business administration, related discipline or equivalent experience
• Must successfully pass all required pre-employment assessments
• Valid Motor Vehicle Operator's license required
• Bargaining unit employees with rights to this posting will be given first consideration; this is a union represented position requiring union membership

Qualifications

• Minimum of seven (7) years related dispatching experience, including work in distribution, generation station operations, electrical maintenance, power system protection and control, or equivalent operations experience; or three (3) years experience in the SOC Distribution System Operator position with a proven leadership track record, including supporting needed shift coverage

Skills

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Pay

Starting Rate of Pay: $69.18

Schedule

• Must be available to work emergency restoration assignment as required
• Must be available to travel between MA/CT/NH as necessary
• Work performed primarily in a Control Center requiring sitting, walking, standing, stair climbing, completion of paperwork, using telephone, communication equipment and computer, attending meetings
• Subject to rotating shift work including weekends and nights
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