Senior Distribution Administrator - Logistics

About the role

The Logistics Claims Sr Distribution Administrator manages and resolves product-related claims, including overages, shortages, damages, and refusals reported by carriers at the time of delivery. The Logistics Teams process an annualized total of $100 million in the Poultry Prepared Division, requiring accurate and timely evaluations and disposition decisions to avoid substantial carrier accessorial fees that impact operational costs and logistics efficiency. This role works in a call center environment speaking with drivers.

Key responsibilities

• Engage extensively with cross-functional teams including Transportation Operations, FSQA, Plant Operations, Shipping, Customer Service, Warehousing, Product Movement, Deductions, and Sustainability teams to ensure effective product dispositions and compliance with business protocols
• Manage an active worklist and update transportation and financial systems
• Validate and process donation receipts promptly, forwarding them to Deductions and Sustainability teams
• Oversee accessorial payments related to weekly cases, ensuring carrier payment expectations for asset movements are met per contractual agreements
• Obtain Proof of Delivery (POD) for each case and accurately validate all information against claims
• Maintain and update worklists in High Radius, conducting daily audits for accuracy
• Report audit findings the following business day in Power BI reports, which are scrutinized by Shipping locations and Transportation and serve as a foundational element in KPIs for Distribution division scorecards

Requirements

• High school diploma or equivalent required; candidate with and/or currently pursuing a BA degree is a plus
• Minimum of 3 years of office clerical experience preferred
• Prior experience in Logistics is highly valuable, particularly in handling OS&D claims or customer service
• Experience in data collection and analysis is advantageous

Communication skills

• Strong written and verbal communication skills
• Professional phone skills for interacting with internal contacts, external vendors, and customers
• Excellent negotiation skills to effectively manage and resolve third-party OS&D carrier claims
• Ability to convey complex information clearly and concisely to various stakeholders
• Skilled in managing conflict and addressing concerns diplomatically
• Proficient in crafting detailed and accurate reports and documentation
• Effective follow-up skills to ensure timely and accurate resolution of issues

Computer skills

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
• Experience with High Radius system
• Proficiency in navigating and interpreting Power BI reports
• Experience with SAP Transportation Management (SAP TM), TES (Transportation Execution System), and DB2 Sessions
• Experience working with call center technology and answering systems, including software such as Five9

Professional competencies

• Motivated self-starter with a strong desire to learn and grow
• Ability to work independently and as part of a team
• Excellent problem-solving skills and the ability to manage time effectively
• Strong multitasking abilities and interpersonal skills
• Confident in making fact-based decisions through critical thinking and standing by those decisions
• Proven ability to analyze information, evaluate options, and implement solutions effectively
• Self-reliant with the capability to self-audit for errors or discrepancies to ensure accuracy and quality
• Highly organized with the ability to thrive in a high-volume, fast-paced role
• Consistently focused on timely execution and quick decision-making
• Maintain a high level of confidentiality

Pay

Resume required to be considered for this role.

Schedule

1st shift (United States of America). Relocation assistance not eligible.