Senior Distributed Generation Application Processor

Position Overview

Senior-level role responsible for reviewing and processing residential Distributed Generation (DG) interconnection applications. This position requires the ability to independently review one-line electrical drawings, verify application completeness against standards, and serve as a subject matter expert for the application processing team. The Senior Processor will handle complex applications, assist with training new team members, and participate in regular touchpoints.

Essential Responsibilities

• Review and process residential DG interconnection applications daily through portal system
• Analyze one-line electrical drawings to verify compliance with distribution criteria and application specifications
• Independently identify application deficiencies and communicate standardized feedback to installers/customers via portal
• Handle escalated or complex applications requiring additional technical review
• Maintain turnaround time SLA for applications in queue
• Track and report on processing metrics (applications completed, common errors, timeline exceptions)
• Mentor mid-level and junior processors on technical standards and portal workflows
• Participate in weekly/bi-weekly status meetings with team
• Review final-stage application photos to ensure installation matches approved specifications
• Identify systemic issues and recommend process improvements to stakeholders
• Assist with onboarding and training new team members in sandbox environment
• Escalate applications requiring system upgrades to internal engineering team

Required Qualifications

• 3+ years of experience in utility applications processing, permitting, or technical document review
• Demonstrated ability to read and interpret electrical one-line drawings and utility distribution diagrams
• Strong understanding of residential solar/DG systems and interconnection requirements
• Experience with utility or engineering portal systems and workflow management
• Excellent attention to detail and ability to work independently with minimal supervision
• Strong written and verbal communication skills for customer/installer interactions
• Proficiency in Microsoft Office suite and ability to learn new portal systems quickly
• Experience training or mentoring junior staff members

Prior to Qualifications

• Previous experience with Utility systems or Texas utility interconnection processes
• Familiarity with NEC, IEEE 1547, or other DG interconnection standards
• Background in electrical construction, solar installation, or utility operations
• Experience with Salesforce or similar CRM/portal platforms
• Call center or customer service experience in technical environment

Key Competencies

• Technical aptitude for understanding electrical systems without formal engineering degree
• Ability to manage variable workload (1500-1750 applications/month team capacity)
• Process adherence and quality focus
• Problem-solving and critical thinking for application deficiency identification
• Adaptability to new portal system and evolving processes (AI integration planned)
• Collaborative approach for working with internal teams and vendor colleagues