Senior Director, Technical Training

About the role

The Technical Training Senior Director will lead the design, planning and implementation of an organization-wide strategic technical training program. A significant component of this role will be to build a comprehensive structured on the job training program that can be effectively and repeatably deployed to departmental leaders and trainers. This position interfaces with senior leaders and cross-functional business process owners and secures resources necessary to create and execute an effective training strategy. They act as a team lead and mentor for training colleagues to help orient, develop and grow talent. They may serve as the sponsor for special/innovative/complex projects. They act as an enterprise leader. They lead a team of training professionals primarily responsible for executing a standardized approach to training across the fleet of operations enabling new hires to learn the business from end to end.

Responsibilities

• Provide organizational support for curricula development that is role and activity based.
• Develop site training capabilities using a train-the-trainer approach.
• Monitor learning maturity and ensure a continuous improvement for training systems and programs.
• Responsible for working with enterprise resources to align approach and systems as well as to enable just-in-time or real time instructional training using innovative technologies.
• Lead a team of colleagues with responsibility for training and knowledge management.
• Serves as the business process owner for all technical training including technician level qualification related training for operations and maintenance technicians.
• Maintains training infrastructure that allows for safe and standardized role-based training that is compliant with applicable regulations (e.g., ASME, QRO State operator certification requirements, and any local licensing requirements).
• Develops innovative, immersive, simulative training methodologies enabling accelerated knowledge transfer and transferable skill building.
• Ensures learning objectives are tied to business outcomes with clear measurement criteria and methodologies.
• Works cross-functionally with enterprise level and site training leads that have responsibility for training and ensure consistent application of training methodology, process, systems and tools.
• Prepare the curriculum for new entry-level employees, starting with Safety, that enables them to understand how their role interacts with other roles and contributes to the sustainable impact that Reworld has on the environment.
• Create and execute the strategy for technical training for employees in Waste to Energy, Transfer Stations, Environmental Solutions and Profiled Waste.
• Coordinate training content with Subject Matter Experts (SMEs).
• Analyze current operating problems and future operating requirements to identify training needs and develop training programs.
• Actively interfaces with responsible groups in support of regulatory training, reporting, and inspections as needed.
• Works with the QA team to translate policies and procedures into appropriate training materials.
• Ensures strong connections between subject matter experts and training leads to enable consistent and compliant technical training delivery.
• Demonstrates expertise in multiple knowledge areas, maintains a wide breadth of knowledge, and stays up to date on current industry trends.
• Create, update, and track completion status for on-the-job technical training for all employees or those assuming new positions within the department.
• Monitor and track the department training activities of the area(s) supported.
• Maintain close liaison with the area they support as well as all other areas of the plant, to include peers or employees at the other sites.
• Write, issue and update job aids and other training documents.
• Aid in the development and facilitation of departmental or site training (through regional technical training specialists).
• Update/direct the update of curriculum or course materials.
• Provide oversight and support to the Regional Technical Training Specialists to include job performance reviews.
• Serve as a training resource in the organization supporting projects and process/equipment implementation.
• Stay up to date with current training authoring software and delivery technology.

Requirements

• 12+ years of related experience creating technical training and leading a team of technical trainers in a manufacturing environment, particularly focused on operations and maintenance.
• Bachelor’s degree in Engineering, Business, Science or Education/Development.
• Experience in a manufacturing environment with knowledge of manufacturing principles and techniques as well as various techniques for training both technical and non-technical subjects.
• Strong computer skills and familiarity with Microsoft Office Suite.
• Strong verbal and written communication skills with the ability to speak in large group settings.
• Strong interpersonal skills and ability to work well with others.
• Incumbent must be able to solve problems using LEAN methodologies to determine the root cause and develop a sound plan to address the problem.
• This position receives broad instruction periodically, however, the individual has a great deal of latitude in implementing training programs to meet site objectives.
• Incumbent must also utilize strategic planning skills and a long-range perspective to adequately prepare the organization for future demands and avoidance of potential problem areas.