Senior Director - Tax Operations (remote)

About the role

A fast-growing consulting & advisory firm seeks a Senior Director - Tax Operations to join its expanding leadership team. This is a fully remote role, which can be based anywhere in the US.

Key Responsibilities

• Lead the operational delivery of tax, and tax advisory services across domestic, international, and third-party service delivery teams.
• Oversee multiple operational leaders while driving consistency, quality, and service excellence across all functions.
• Develop and monitor KPIs, service levels, and operational performance metrics to ensure high-quality client outcomes.
• Partner closely with Product, Client Services, and leadership teams to align operational execution with business strategy.
• Lead workforce planning, resource allocation, hiring forecasts, and peak-season readiness.
• Drive continuous improvement initiatives through process optimization, workflow redesign, automation, and standardization.
• Oversee vendor relationships and ensure external service providers meet performance and contractual expectations.
• Provide data-driven insights to improve operational efficiency, profitability, and the overall client experience.

Key Requirements

• Bachelor's degree in Business Administration, Finance, Accounting, or a related discipline.
• Extensive leadership experience within a corporate, professional services, accounting, tax, or financial consulting environment.
• Demonstrated success leading large operational teams while improving service delivery, quality, and organizational scalability.
• Strong experience driving operational transformation, process improvement, and cross-functional collaboration.
• Proven ability to develop performance metrics, manage KPIs, and lead high-performing teams through change.
• Excellent communication, leadership, and stakeholder management skills.
• Experience overseeing hybrid US and offshore operations is highly desirable.

What sets this company apart

This well-established organization has built a strong national reputation by delivering specialized professional services to businesses and entrepreneurs across the United States. With a people-first philosophy, collaborative culture, and continued investment in employee development, the company offers the opportunity to take ownership of a broad HR leadership role while partnering closely with senior leadership to shape the employee experience and support continued organizational growth.

What's next

If interested in this position, please contact Nick Louca at nick.louca@robertwalters.com.