Senior Director, System Operational Process Improvement

Role Responsibilities

• re-imagination of end-to-end processes by challenging legacy assumptions and ways of working
• Identify opportunities to simplify, eliminate, or fundamentally redesign work
• Redefine workflows, decision paths, and governance to improve flow and clarity
• Develop practical, non-technology-led solutions to reduce complexity and friction
• Translate re-imaged concepts into clear, prioritized improvement plans
• Partner with IT to align re-designed processes with targeted AI or automation enablement
• Ensure technology is applied only after processes are meaningfully simplified
• Drive cross-functional alignment to adopt new process designs and operating models
• Track impact of re-imaged solutions on efficiency, speed, and effectiveness

Required at time of hire:

• Bachelor level degree
• Six Sigma Black Belt
• 3 years accounting/finance
• 3 years healthcare management
• Work in person/hybrid in Virginia Beach, Virginia at Sentara Park Corporate Office

Benefits

• Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000 Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan

Pay

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Schedule

Work Shift First (Days)