Senior Director, Supply Chain Management - Americas

We build. We create impact. As the Senior Director, Supply Chain Management – Americas, reporting to the SVP of Customer Delivery & Operations, you will lead end-to-end supply chain operations across North America and Latin America. This Dallas-based leadership role operates in a hybrid model, with remote work on Mondays and Fridays and in-office collaboration Tuesday through Thursday in our state-of-the-art facility.

Responsibilities

• Define and execute the Americas supply chain strategy aligned with customer delivery objectives and global operations. Build scalable processes to support rapid regional growth.
• Lead coordination of all supply chain activities supporting our largest global retail customer, ensuring alignment across forecasting, manufacturing allocation, inventory positioning, and deployment readiness.
• Serve as a senior-facing supply chain leader with direct, regular communication with customers. Build strong relationships with operational and executive stakeholders within key accounts.
• Develop and deliver executive-level reports, dashboards, and presentations for our largest customers. Present supply chain performance, risks, capacity outlook, and improvement initiatives during Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and other high-visibility customer forums.
• Develop strong executive-level relationships with key EMS partners across the Americas. Conduct regular supplier business reviews and on-site visits to drive performance and continuous improvement.
• Partner with Global Supply Chain to conduct manufacturing capacity assessments, support multi-sourcing strategies, and proactively manage supply risk.
• Lead Procurement and Logistics Managers across inbound, outbound, and cross-border operations. Optimize freight strategy, warehousing footprint, and OTIF performance while balancing cost and working capital.
• Collaborate with the S&OP Specialist and Sales Administration to ensure forecast accuracy, backlog visibility, and disciplined supply planning.
• Work closely with Program Management and Commercial leadership to understand internal needs and respond with urgency to sales opportunities, escalations, and deployment acceleration requirements.
• Mentor and elevate a young, high-potential team, instilling accountability, KPI discipline, executive communication standards, and continuous improvement practices.

Requirements

• 15+ years of progressive supply chain leadership experience, including multi-country operations across North America and LATAM.
• Proven experience managing EMS partners and contract manufacturers.
• Experience collaborating with global manufacturing and sourcing organizations.
• Demonstrated experience communicating directly with enterprise customers and presenting to executive audiences.
• Background supporting large enterprise or Tier-1 retail customers.
• Strong ERP and planning systems expertise (SAP preferred).
• Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or related field required. MBA or advanced degree preferred.
• Ability to operate effectively within a global, matrixed organization.
• Ability to manage complexity across geographies and functions.
• Ability and willingness to travel up to 30% across the Americas region for customer meetings, supplier site visits, executive business reviews, and operational assessments.

Skills

• Strategic thinker with strong operational execution capabilities.
• Exceptional supplier negotiation and performance management skills.
• Advanced executive presentation and data storytelling abilities.
• Strong cross-functional collaboration and executive communication skills.
• High sense of urgency with the ability to balance commercial priorities and operational feasibility.

Benefits

• Generous paid time off.
• Comprehensive health benefits.
• Retirement savings plans.
• Hybrid work flexibility (remote Mondays and Fridays, in-office Tuesday through Thursday).
• Career development programs.
• Global mobility opportunities.

Schedule

Hybrid model: Remote work on Mondays and Fridays, in-office collaboration Tuesday through Thursday in Dallas.

Language: English fluent.