Senior Director, Strategic Partnership Management & Program Operations
About the Opportunity
The organization is seeking a Senior Director of Strategic Partnership Management & Program Operations to own and grow a strategic relationship with a Fortune 50 client end-to-end. This is a high-visibility, cross-functional role at the intersection of strategy, analytics, relationship management, and execution. This individual will work directly with the CEO to steward this partnership and the network of employer partners, and serve as the internal champion for programs — aligning teams and ensuring outcomes for the client and their learners are met.
WHAT WE DO
The organization is on a mission to give everyone access to a meaningful career, and has supported over 20,000 frontline & early career employees to realize their potential and advance to new roles. The organization's career mobility platform helps companies invest in their employees’ growth – a win-win that increases retention, advances DE&I outcomes, and ultimately builds a highly competitive future-ready workforce from within. The organization has built a powerful ecosystem of Fortune 100 employers, leading technology companies, and a national network of community colleges & universities who have partnered to achieve ambitious goals.
WHAT YOU'LL DO
Strategic Enterprise Client Relationship Management & Business Development:
- Serve as the primary day-to-day point of contact for Fortune 50 client stakeholders — building trusted relationships at multiple levels and translating their feedback and requirements into internal action
- Identify, pursue, and grow relationships with relevant business partners to support the program
- Represent the organization's interests confidently and diplomatically; navigate competing priorities with clarity and care
- Draft and review internal and external communications related to the client relationship — from executive updates to partner-facing summaries
Operational Leadership & Program Management for Client Success:
- Directly guide operations and marketing teams on an ongoing basis — diagnosing what's driving or inhibiting recruitment, program completion, user engagement, and job placement, and directing team focus accordingly
- Track program performance closely: understand the data, identify insights, and ensure the team is intervening effectively when metrics need attention. Anticipate risks and surface tradeoffs early; proactively drive course corrections without waiting for escalation
- Evaluate and give substantive feedback on learner-facing marketing — bringing strong instincts on what drives quality applications, program completion, sustained coaching engagement, and ultimately job placement; hold the bar on campaign strategy, not just execution
- Identify longer-term opportunities and surface them to engineering, product, and learning design teams
- Continuously translate learnings about what's working — and what isn't — into more efficient, scalable operational processes and systems
WHAT WE'RE LOOKING FOR
7+ years in program management, strategic partnerships, or a related role — ideally with experience managing a large enterprise or consumer-facing partner
Strong analytical skills: comfortable pulling and interpreting data and communicating findings clearly to non-technical audiences
Exceptional written communication — ability to write a crisp executive summary, a thoughtful partner email, or substantive feedback on a marketing campaign
Proven track record of driving alignment across multiple internal teams without direct authority
Strategic thinker who can zoom out to set direction and zoom in to unblock execution
Strong intuition for consumer-facing marketing strategy — ability to assess whether a campaign will drive the right learner behaviors and push back when it won't
Comfortable with ambiguity; energized by broad ownership, not intimidated by it
Experience working with or at large enterprise partners; prior strategy consulting experience a plus
WHAT WE OFFER
Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
Competitive salary commensurate with experience
Bonus eligible
Comprehensive benefits package
100% employer-paid medical, dental, and vision insurance coverage for the employee and 50% for a partner/spouse and dependents
Health, commuter, and parking flexible spending accounts
Employee Assistance Program (mental health, financial health, legal support, and more)
Free access to wellbeing apps
Flexible paid time off and paid holidays
Generous paid parental leave
Annual professional development budget
Company-provided laptop
Remote-first culture
Life insurance (100% company paid)
401(k)
COMMITMENT TO DIVERSITY AND INCLUSION
The organization values diversity and believes diverse teams make innovation possible. The organization works on complex, difficult problems with no linear or clear solutions. A diverse team is needed to bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders to be served. As such, the organization is an equal opportunity employer. All qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics are encouraged to apply.
SAN FRANCISCO FAIR CHANCE ORDINANCE
Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.