Senior Director - Special Assets

Essential Functions

• Lead the identification, triage and tiering process of elevated-risk loans across the servicing portfolio, ensuring each loan receives a level of oversight appropriate to its risk profile
• Identify emerging risk patterns across the portfolio and calibrate the team’s risk identification accordingly to capture all emerging risk patterns
• Direct a dedicated Special Assets team, setting priorities, performance, process, and reporting standards
• Develop a training program to strengthen risk identification across all asset management teams
• Maintain ownership of the risk rating framework and the governance for transitioning loans to and from Special Assets
• Collaborate with senior leadership on loss mitigation strategy for the portfolio’s highest-risk loans, while directing the team’s execution of mitigation plans across the broader portfolio
• Deliver regular reporting and risk insights to senior leadership and asset management teams
• Represent Special Assets in communications with agency partners on watchlist and workout matters

Qualifications

• Strong analytical and financial modeling skills
• Workout experience preferred, but not required
• Deep knowledge of real estate markets, valuation methodologies, and loan structures
• Strong working knowledge of Fannie Mae and Freddie Mac servicing guides, watchlist criteria, and reporting requirements
• Demonstrated ability to lead, coach, and develop a team of asset management professionals
• Strong time management skills and ability to operate under demanding deadlines
• Able to multitask and manage several elevated-risk relationships simultaneously
• Able to recognize, prioritize, and mitigate risk at both the individual loan and portfolio level
• Excellent attention to detail and communication skills
• To work independently and lead effectively in a team environment
• To travel as needed

Physical Demands

• May be required to physically inspect residences and common areas at multifamily and senior housing properties, as well as comparable properties within the market
• This may require standing and walking for extended periods of time, climbing stairs, and the ability to sit, reach, and bend
• Occasional travel is required

Expectation for All Employees

• Exhibit behaviors that support the organization's mission, vision, and values, including excellence, competence, collaboration, innovation, respect, personalization, commitment to our community, accountability, teamwork, and ownership