Senior Director, Service Delivery - Remote

Position Summary

The Senior Director, Service Delivery is responsible for client-facing human resources and systems that ensure highest standards of excellence in CLI's delivery of services.

Qualifications

• Practicing Catholic with a deep love for the Roman Catholic Church
• Bachelor's degree from accredited university
• Minimum five years staff or key volunteer leadership experience in parish or diocesan ministry
• Five plus years' experience in project management, business, pastoral ministry, nonprofit leadership, or related field

Key Responsibilities

• Workforce & Resource Management:
• Maintain and assess the Leadership Consultants and Leadership Consultant Managers pool to ensure appropriate staffing
• Partner with People Operations to maintain a robust pipeline of potential talent to meet the demands of CLI's client needs
• Optimize alignment of Leadership Consultants (LC's) and Client Success Coordinators (CSC's) resources with operational and strategic priorities
• Assign qualified, well-trained talent to projects
• Training & Development:
• Define required baseline competencies and skills for Leadership Consultants and ensure training opportunities for the development of those skills
• Track Leadership Consultant participation in and successful completion of service-specific training
• Invest in and train select Leadership Consultants for roles as project leads
• Assist Leadership Consultant Managers in ongoing assessment, dialogue, and direction of their direct reports with regard to necessary training and development
• Maintain a dashboard of all training opportunities and development of skills and competencies required for Leadership Consultants to ensure a well-trained workforce and to identify training needs or deficiencies
• Service Delivery & Innovation:
• Deliver CLI services to select partners, enhancing organizational impact and pastoral leadership across the Church
• Assess, make recommendations for, and implement changes to optimize service delivery via the Leadership Consultants and Client Success Coordinators
• People Leadership:
• Motivate, support, and guide the performance of direct reports by providing consistent feedback and prioritization; proactive listening; and coaching
• Ensure the successful execution of CLI's mission and vision
• Establish standards of supervision for the Leadership Consultant Managers to ensure that Leadership Consultants receive consistent guidance and care

Critical Success Criteria

• Self Assurance And Humility
• Comfortable With Ambiguity
• Resilient Drive