Senior Director Quality & Patient Engagement
About the role
The Senior Director for Population Health Quality and Patient Engagement drives the implementation and ongoing improvement initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance in value-based contracts. The Primary Focus Of The Senior Director Will Be Select Employed Ambulatory Metrics Select Voluntary Ambulatory Metrics Epic Optimization to Support Above Primary care patient engagement rates a mission critical metric for care excellence and primary care success) Focused on all payer classes, with deeper focus on patients who have Medicare and Commercial insurance
Responsibilities
This Senior Director will report to the CMO, Population Health and Clinically Integrated Network. The SD will partner with the MSHP analytics team, Digital and Technology Partners (DTP, i.e. IT) Epic EMR team to drive targeted quality and patient engagement performance most relevant to Mount Sinai's value-based care contracts and select system quality goals (defined with the CMO of Population Health and CIN, and other key system stakeholders. The ideal candidate will have significant experience (5+ years) in leading quality initiatives in the ambulatory setting, and a record of accomplishment in meeting or exceeding quality metrics. Leadership experience in ACO or value-based care quality metrics is required. Key personal attributes include a positive and enthusiastic attitude, efficient and focus on key results, and a balanced mix of confidence and humility. Key Expectations Also Include Co-develop strategy with team and CMO, Population Health and CIN, Identify and track performance on key indicators, Analyze performance against national benchmarks, Plan and co-develop content for physician education/engagement initiatives
Qualifications
Education / Requirements Graduate degree in Business or Healthcare Administration. 7-10 years of demonstrated success in leading quality programs with shareable before and after results. 3-5 years should be within ambulatory quality/value-based care quality. Additional Skills Familiarity with Epic EMR and Some Community EMRs, strongly preferred. Knowledge of MACRA/MIPS quality, strongly preferred. Familiarity with Epic EMR and Some Community EMRs, strongly preferred. Knowledge of MACRA/MIPS quality, strongly preferred.
About Mount Sinai Health System
Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of