Senior Director, Quality Management Systems

About the role

The Senior Director, Quality Management Systems is responsible for developing and executing the product strategy, roadmap, governance, and value delivery for Pfizer's global Quality Management digital product portfolio, aligned to the Digital Quality strategy and investment priorities established by the Digital Quality Solutions Lead and Pfizer Quality leadership. The role provides product leadership for the Veeva Quality Vault ecosystem, including QualityDocs and electronic Quality Management System (eQMS) capabilities, alongside complementary quality and records management solutions such as SDS and EDES. The portfolio also includes AI-enabled quality solutions that support quality management processes, including DEVI, CLAIRE, DELTA, Agentic Batch Release, and future Quality Intelligence Centre capabilities. Working in close partnership with Quality business stakeholders and the Quality Solutions Lead, this role translates Quality strategy and operating model priorities into scalable digital products and services that improve compliance, standardization, operational efficiency, and user experience across Pfizer's global quality network. The incumbent is accountable for product vision, roadmap execution, value realization, and lifecycle management across the portfolio, while ensuring solutions remain aligned with business objectives, regulatory requirements, and enterprise technology standards.

Responsibilities

• Develop and execute the product strategy for the Quality Management portfolio aligned to the Digital Quality strategy and priorities established by the Quality Solutions Lead.
• Define future-state product capabilities and roadmaps for the Quality Management portfolio that support approved business strategy, compliance objectives, operational excellence and business transformation initiatives.
• Establish clear product outcomes, value measures, and success metrics aligned to enterprise quality objectives.
• Lead product ownership across the Veeva Quality Vault ecosystem, including: QualityDocs, Non Conformance, CAPA, Change Control, Risk Management, Audit Management, Complaints, and additional Quality Vault capabilities such as Supplier Quality as adopted.
• Ensure alignment of product strategy across divisions while balancing global standardization and PGS business requirements.
• Provide strategic leadership for enterprise quality record management capabilities, including SDS, EDES and future document and records management platforms.
• Ensure solutions support regulatory compliance, data integrity, inspection readiness and operational efficiency.
• Define and execute product roadmaps for AI-enabled Quality Management capabilities including DEVI, CLAIRE, DELTA, Agentic Batch Release and future quality workflow automation solutions.