Senior Director, Project Management

Responsibilities

• Lead, mentor, and develop a team of Project Managers across varying experience levels, ensuring strong performance, accountability, customer service, and professional growth.
• Conduct effective recurring 1:1 meetings, coaching sessions, performance evaluations, and development planning to support employee engagement and retention.
• Foster a collaborative, solutions-oriented culture focused on operational excellence, communication, continuous improvement, and customer satisfaction.
• Ensure Project Managers receive comprehensive onboarding and ongoing training related to company products, operational workflows, project execution standards, and internal systems.
• Support workload balancing, resource planning, and staffing alignment to meet current and future operational demands.
• Provide leadership during high-pressure situations, escalations, and rapidly changing operational priorities.
• Partner with department and regional leadership to align team objectives with broader organizational goals and operational strategies.

Operational Leadership and Project Oversight

• Lead the Project Management team to ensure projects are executed accurately, efficiently, and in accordance with contractual scope, operational standards, and customer expectations.
• Ensure Project Managers maintain accurate project schedules, forecasting, billing activities, status updates, and project documentation throughout the project lifecycle.
• Drive operational consistency and accountability across project execution processes, workflows, communication standards, and customer engagement practices.
• Support Project Managers in proactively identifying and mitigating project risks, operational bottlenecks, scheduling conflicts, material delays, and customer-impacting issues.
• Ensure project teams effectively coordinate operational dependencies including material procurement, programming requirements, permitting, subcontractor coordination, site readiness, and scheduling alignment.
• Assist Project Managers in prioritizing competing demands while maintaining project quality, customer experience, and financial performance.
• Manage select high-profile or strategically significant projects as needed.

Cross-Functional Collaboration and Strategic Alignment

• Act as a liaison across departments to improve communication, operational alignment, and execution efficiency.
• Build strong collaborative partnerships with Sales, Engineering, Installation/Field Operations, Customer Success, Revenue Management, Inventory, Product, and executive leadership teams.
• Influence outcomes across teams without direct authority through strong communication, relationship management, operational leadership, and strategic thinking.
• Identify upstream and downstream operational impacts and proactively drive alignment across teams to minimize delivery risk and customer disruption.
• Partner with leadership to improve operational scalability, customer experience, forecasting accuracy, and project delivery performance.

Financial and Forecasting Accountability

• Support achievement of installation revenue, labor utilization, forecasting, and margin objectives across the Systems Additions portfolio.
• Review project financials, labor forecasts, subcontractor utilization, material readiness, and project risks to proactively identify and address budget variances.
• Ensure Project Managers maintain accurate installation revenue forecasting and timely billing activities.
• Partner with Finance, Revenue Management, and Operations leadership to improve forecasting accuracy and operational reporting.
• Drive accountability around project execution efficiency, cost control, and operational performance metrics.

Continuous Improvement and Industry Leadership

• Lead process improvement initiatives that enhance operational efficiency, communication, scalability, customer experience, and project execution consistency.
• Conduct post-project reviews and lessons learned discussions to identify opportunities for operational improvement and knowledge sharing.
• Regularly solicit feedback from customers, staff, and leadership to identify barriers impacting service delivery and team effectiveness.
• Stay current with emerging trends, technologies, and best practices within the electronic security, access control, and property technology industries.
• Partner with Product and Engineering teams to provide operational and customer feedback that supports product and service improvements.