Senior Director, Product Management - Disputes

About the role

We are seeking a Senior Manager, Product Management to lead our Disputes product line, including debit and credit card, plus non-card disputes. This role requires a digital native with strong strategic and analytical skills, along with experience in disputes, preferably from the Credit card and/or non-card Disputes business.

Responsibilities

• Manage all aspects of the Disputes product suite across platforms and business units, driving to a unified strategy that meets clients’ segmented needs.
• Drive end-to-end product lifecycle management, from ideation to launch, ensuring products are delivered on time, within budget and with superior quality.
• Engage with internal and external stakeholders, including clients and operations, to gather feedback, understand pain points and prioritize product enhancements.
• Stay abreast of industry regulations, card network rules and compliance requirements related to disputes and chargebacks – noting where debit card, credit card and non-card disputes may differ.
• Maintain Key Performance Indicators to deliver product enhancements, defects and improvements, (e.g., tickets/inquiries, issues/MAPs, implementation metrics, LTR, etc.).
• Collaborate with internal teams to develop go-to-market strategies, positioning and sales enablement materials for the disputes and chargebacks product suite.

Requirements

• Bachelor’s degree in business, marketing, engineering or a related field, MBA preferred.
• Exceptional ability to think strategically and analytically coupled with strong verbal and written communication skills.
• Strong commercialization skills – specialty in aligning cross-functionally to common goals.
• Master collaborator with the ability to negotiate, influence others and maintain effective business relationships.
• Travel Required: 10%.

Qualifications

• Experience in disputes, especially from the Credit card and/or non-card Disputes business.
• P&L management or prior experience in managing revenue and expense for assigned products.
• Previous experience in the payments or financial services industries.

Benefits

Salary Range: $118,500.00 - $201,600.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

Schedule

Full-time position.

Pay

$118,500.00 - $201,600.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

Skills

Strategic thinking, analytical skills, communication skills, negotiation, collaboration, compliance, industry regulations, product development, Agile, APIs.

Benefits

Equal opportunity employer, incentive compensation, disability accommodation policy, no agency submissions, warning about fake job posts.