Senior Director, Product Design, Small Business Bank

Overview

The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

Competencies

• Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One.
• Leadership: Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions and set the vision and strategic direction for your team in close partnership with your cross-functional partners.
• Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process.
• Business-Focused: Demonstrate a mastery of products, processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges.
• Problem-Solving: Revels in the art of the possible, driving cross-functional groups in thinking creatively about potential solutions, illuminating potential pitfalls and fostering shared learnings; builds frameworks for complex decision-making that enable effective debate and accelerate getting to the right solutions.
• Collaboration: Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.
• Communication: Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic direction.

Qualifications

• Basic Qualifications:
• At least 10 years of experience in leading product design teams and delivering products to market
• At least 3 years managing managers
• Preferred Qualifications:
• 12+ years of experience in leading product design teams and delivering products to market
• Experience in a design toolkit that spans product design, service design, design strategy and content design
• Experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market
• Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models
• Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments
• Experience working within a design system
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Proficiency in AI design patterns or AI tooling
• Expertise with design and prototyping tools such as Figma
• Experience managing an interdisciplinary design team
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills