Senior Director, Product Compliance

About the role

Flex is building a next-generation compliance function where AI-enabled systems and human expertise work together to scale regulatory oversight without slowing product innovation. As the Head of Product Compliance, you will lead Flex’s product compliance function, partnering closely with Product, Engineering, Legal, Risk, and Banking Partners to enable compliant innovation across Flex’s lending and payments ecosystem.

Responsibilities

• Drive the strategy and execution of product compliance advisory
• Scale the function through AI-enabled workflows, automation, and intelligent compliance tooling
• Embed compliance earlier in the product lifecycle
• Establish durable governance that supports Flex’s GM operating model
• Lead and scale the Product Compliance function, setting strategy, priorities, and operating standards that enable responsible growth across Flex’s lending and payments products.
• Embed compliance into the product lifecycle, from concept through launch and ongoing governance, ensuring regulatory requirements and consumer protection principles are integrated early in product design and decision-making.
• Serve as a strategic partner to Product, Engineering, Legal, Risk, and Marketing, guiding complex regulatory interpretation and enabling compliant innovation at the speed of the business.
• Modernize the compliance operating model by implementing AI-enabled workflows, automated monitoring, and intelligent tooling that increase the velocity, consistency, and scalability of compliance engagement.
• Deploy and govern AI-assisted review systems and agent-based workflows across areas such as marketing compliance review, regulatory change monitoring, and product risk assessment.
• Establish scalable compliance frameworks, including risk-tiered review processes, standards libraries, and governance mechanisms, that reduce friction while maintaining regulatory rigor.
• Oversee compliance advisory for new product launches, product changes, marketing initiatives, and emerging regulatory issues, ensuring decisions are well-documented and defensible.
• Partner with product and operations teams to investigate compliance issues, drive root-cause remediation, and strengthen preventative controls.
• Represent Compliance in engagement with bank partners, regulators, and internal leadership, ensuring clarity, credibility, and alignment on regulatory expectations.
• Drive a culture of accountability, precision, and ownership within the Product Compliance team while developing leaders capable of operating effectively in a high-growth fintech environment.

Requirements

10+ years of experience in compliance advisory, product compliance, or regulatory risk roles within fintech, consumer lending, payments, banking, or financial services.

Proven experience leading product compliance or regulatory advisory teams in fast-moving technology organizations.

Deep knowledge of consumer protection regulations, including lending, payments, and fintech regulatory frameworks.

Demonstrated ability to partner effectively with product and engineering teams during product development.

Experience building or scaling technology-enabled compliance programs.

AI & Compliance Modernization Experience

Experience implementing AI-enabled compliance tooling, automation frameworks, or agent-based workflows within compliance, risk, or product governance functions.

Familiarity with using technology to improve the speed, quality, and scalability of compliance review processes.

Ability to translate regulatory requirements into technology-driven compliance solutions that integrate into product and operational workflows.

Qualifications

Master’s degree in a relevant field (e.g., law, finance, computer science).

Professional certifications in compliance or regulatory fields (e.g., CIPP/E, CISSP).

Experience with regulatory reporting and compliance audits.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to manage multiple projects and priorities simultaneously.

Experience working in a fast-paced, agile environment.

Passion for fintech and a commitment to responsible innovation.

Skills

Strategic thinking and the ability to balance regulatory compliance with business needs.

Strong project management and organizational skills.

Effective collaboration and communication with cross-functional teams.

Leadership and mentorship capabilities.

Adaptability and a willingness to learn new technologies and methodologies.

Benefits

Competitive medical, dental, and vision plans

Company equity

401(k) plan with company match

Unlimited paid time off + 13 company paid holidays

Parental leave

Free Flex subscription

Pay

Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines. For candidates located in our Tier 1 (NYC/Bay Area) and Tier 3 (Salt Lake City) markets, the base salary pay range for this role is below. Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the cities listed below, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.

Tier 1 (NYC/Bay Area)

$252,000 - $315,000 USD

Tier 3 (Salt Lake City)

$214,000 - $267,000 USD

Schedule

This role is a hybrid position with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.