Senior Director, Performance

For our client, we are seeking a Senior Director, Performance to join the team of a leader in the Real Estate & Construction space. This leader will shape the organization’s performance management approach across accounts, ensuring clear benchmarks, reliable data, and actionable insights that support operational excellence. The role will partner closely with sales, account leadership, and technology teams to improve pricing decisions, staffing alignment, workflow efficiency, and client outcomes. This is a highly visible position focused on driving consistency, protecting margins, and elevating performance standards across a complex portfolio. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $128,000 – $155,000 annually Responsibilities Define and maintain performance benchmarks, KPI libraries, and data quality expectations. Facilitate a performance community to promote best practices and consistency across accounts. Collaborate with Sales Development and account leadership on performance pricing and staffing before contract approval. Ensure seamless performance management from contract win through ongoing operations. Monitor cross-account performance outcomes and external benchmarks for continuous improvement. Work with technology teams to automate administrative tasks for performance roles to enhance analytics and client interactions. Address urgent issues related to scorecard discrepancies or client dissatisfaction. Qualifications Experience building or significantly restructuring performance measurement functions. Credibility with stakeholders at various management levels and clients without positional authority. Strong understanding of management fee mechanics, contract structures, and margin protection. Ability to influence and set operational standards without relying on headcount. Willingness to innovate and improve workflows instead of simply maintaining the status quo. Benefits 401(k) plan with matching contributions. Comprehensive medical, dental, and vision care coverage. Paid parental leave at 100% salary. Generous paid time off and company holidays. Early access to earned wages through Daily Pay. Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.