Senior Director, Patient Access (Onsite- WI)

About the role

The Patient Access Director II is responsible for administering and reviewing the performance of patient access functions within Ensemble Health Partners. They are also responsible for identifying and implementing strategies to improve processes, promoting operational efficiency, enhancing the patient experience and meeting regulatory compliance guidelines.

Responsibilities

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Provides vision, leadership and operational oversight for on-site Patient Access staff within a specific hospital or market.
• Will provide direction to all admitting and registration teams across all entry points.
• Establishes positive, collaborative relationships with operational leaders at these specific sites or markets.
• Organizes functions through establishing clear accountabilities, delegation of duties and appropriate departmentalization without creating silos.
• Develops and maintains an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals.
• Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary.
• Promotes team-building relationships in all areas of responsibility.
• Works in a collaborative manner with all managers/team leaders to ensure a successful and compliant revenue cycle process.
• Accountable for a comprehensive and effective communication strategy within the facility and/or market that promotes Employee Engagement, which includes enhanced employee productivity and morale.
• Promotes a culture of two-way communications and creates opportunities for staff participation.
• Determines appropriate staffing levels, monitors compensation and strengthens recruiting and retention process.

Requirements

• Bachelor’s degree or equivalent work experience
• 5 + years of leadership experience
• 5+ years of Patient Access experience; hospital based experience preferred
• Experience in healthcare provider finance operations or similar service environment required
• Financial and project management experience
• Experience setting strategies aimed at increasing associate engagement
• Flexible and can be available/work outside of regular business hours when needed
• Strong communication, organizational, interpersonal, and customer service skills required
• Able to work in a fast-paced environment
• May be required to perform other job-related duties as requested

Qualifications

• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Skills

• CRCR certification required within first 9 months of hire
• CHAM preferred

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Professional certification relevant to their field and can obtain tuition reimbursement.
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Pay

This position pays between $101,600 - $137,100 based on experience.

Schedule

Flexible schedule to accommodate travel/routing to other facilities within the market.