Senior Director, Operations Quality

Essential Job Functions

• Build out the Quality Management system (QMS) ensuring alignment with all Operational business functions.
• Customer focused approach to quality, measure and improve the customer experience.
• Collection of global quality data on product issues, drive collaboration with all regions and functions.
• Ensure Quality, Field service, Engineering, Material Supply, Suppliers and Commercial team collaborate to implement solutions for customers.
• Drive Supplier Quality performance through clear and documented improvement plans.
• Establish clear and well-defined Quality improvements plans across the Manufacturing and Logistics organizations.
• Management of Quality Incident Reports (QIRs) from customer sites and associated corrective actions.
• Establish strong lines of communication and engagement with key stakeholder organization (HW Eng, SW Eng, Product Development, Product Mgt, etc.).
• Comfortable, and effective, engaging directly with customers.
• Lead, collaborate, and ensure alignment globally to manage Quality concerns and necessary improvements.
• Drive clear quality engagement and communication plans encompassing all NORAM Operations employees.
• Determine key data points, associated KPI’s, and reporting to highlight successes and opportunities.
• Collaborating with IT and Operations to identify reporting needs required to drive continuous improvement.
• Authoring, reviewing and approving policies, procedures, and other related documents relating to quality management and improvement.
• Escalate major quality related issues, and clearly articulate corrective action plans, to the Senior Operations Leadership team to ensure visibility.
• Training and mentoring direct team and wider organization.
• Appraise performance, reward, and discipline where necessary.
• Collaborate with other Quality leaders to Improve accuracy and visibility across Operations to field quality data

Qualifications

• Education: Bachelor’s degree in engineering preferred or equivalent technical experience managing quality programs and processes.
• Knowledge, Skills, & Abilities: Minimum of 10 years in a Senior Quality Leadership role; Ability to lead both directly and through influence; Understanding of problem-solving methods, i.e. 5 why, DFMEA, PFMEA, Process mapping used to analyze problems, evaluate and complete improvement projects; Knowledge of Lean Manufacturing and Process Variation Reduction (Six Sigma) concepts and tool sets as they relate to process/product variability, and root cause and corrective/preventive action determination; Strong interpersonal skills and effectively work with all levels across the organization and with team to identify and resolve quality issues; Demonstrated ability to lead/coordinate projects with cross-functional teams; Knowledge of inspection methods in the design, fabrication, and production of electronic equipment; Working knowledge of Microsoft Office; Effective written and verbal communication skills including presentations; Familiar with recognized Quality Assurance Standards AS9100, ISO 9001, AS9102; Experience with Business Intelligence, Analysis and Reporting

Physical Requirements

• Ability to stand for extended periods of time.
• Ability to lift from 5 to 50 pounds.

Light & Wonder is an Equal Opportunity Employer