Senior Director of Technology Services

About the role

Overview The Senior Director of Technology Services provides executive-level leadership, strategic direction, and operational oversight of the Boston Police Department’s (BPD) technology environment. Reporting directly to the Chief of the Bureau of Administration and Technology, the Director is responsible for developing and executing the Department’s technology strategy and overseeing the performance, security, reliability, and modernization of mission-critical technology supporting BPD’s 24/7 public safety operations.

Responsibilities

• Establish and execute a comprehensive IT strategy that aligns with BPD’s mission, operational priorities, and long-term organizational goals.
• Provide strategic direction on technology policy, standards, and modernization initiatives.
• Monitor emerging technologies and translate innovative ideas into actionable plans that enhance public safety operations, data transparency, and departmental efficiency.
• Serve as a trusted advisor to the Commissioner, command staff, and senior City officials on matters related to technology strategy and security.
• Oversee the performance, stability, and security of mission-critical systems in a 24/7 operational environment.
• Ensure compliance with Service Level Agreements (SLAs), CJIS standards, and departmental security policies.
• Direct incident response for major outages or cybersecurity events, coordinating with internal teams and external partners as required.
• Lead change management processes and enforce technology governance policies.
• Manage IT infrastructure operations, including data centers, networks, telecommunications, cloud services (IaaS, PaaS, DaaS), and enterprise