Senior Director of Software Engineering

About the role

Your opportunity to make a real impact and shape the future of financial services is waiting. As a leader within the Claims and Disputes team at JPMorgan Chase, you will guide multiple technical areas, manage the activities of several departments, and collaborate across technical domains to drive the adoption and implementation of cutting-edge technical methods.

Responsibilities

• Leads multiple technology and process implementations across departments to achieve firmwide technology objectives.
• Directly manages multiple areas with strategic transactional focus.
• Sets and scales multi-department strategy for agentic AI-enabled engineering and SDLC/TLM automation (using enterprise-authorized tools) to drive firmwide objectives such as speed, scalability, reliability, and cost-to-serve. This includes establishing portfolio-level standards for AI-orchestrated delivery workflows, release governance, automated test modernization, resilience engineering, and incident response acceleration. Defines guardrails for validation, security, resiliency, traceability, and reuse.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to drive cross-domain reuse and measurable capacity unlock outcomes across departments.
• Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business.
• Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives.
• Manages multiple stakeholders, complex projects, and large cross-product collaborations.
• Influences peer leaders and senior stakeholders across the business, product, and technology teams.

Requirements

• Formal training or certification on software engineering concepts and 10+ years of applied experience, plus 5+ years of experience leading technologists to manage and solve complex technical challenges.
• Experience developing or leading large or cross-functional teams of technologists.
• Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale.
• Experience leading multi-organization adoption of agentic AI-enabled engineering operating models (using enterprise-authorized tools), including defining governance (human-in-the-loop decisioning, quality gates), measurement frameworks, and secure handling of sensitive inputs/outputs across teams.
• Deep understanding of responsible AI risk, controls, and resiliency/security expectations at scale, with demonstrated ability to advise senior leaders on safe adoption, portfolio governance, and reuse-first strategies.
• Experience leading complex projects supporting system design, testing, and operational stability.
• Experience with hiring, developing, and recognizing talent.
• Extensive practical cloud-native experience.

Benefits

• Competitive total rewards package including base salary determined based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support and financial coaching.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

About The Team

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions—all while ranking first in customer satisfaction.