Senior Director of Sales Operations & Customer Experience

We need to output HTML fragment with sections: About the role? The posting includes "Company & Position Overview", "What You Will Be Doing", "Major Tasks, Responsibilities & Key Accountabilities", "Education & Experience", "Required Qualifications & Skills", "Preferred Qualifications", "Travel", "Who We Are Looking For", "What We Offer". Also maybe "Pay" and "Schedule" not present, so omit. Benefits: "What We Offer" includes benefits. So we need sections: About the role? Could use "About the role" heading for overview. Then "Responsibilities" for tasks. "Qualifications" maybe combine Education & Experience and Required Qualifications & Skills? But we need separate sections only if content present. Could have "Education & Experience", "Required Qualifications & Skills", "Preferred Qualifications", "Travel", "Who We Are Looking For", "Benefits". Use headings exactly as allowed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we can choose which to use. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings. Probably: - About the role: Company & Position Overview + Who We Are Looking For? Actually "Who We Are Looking For" is description of ideal candidate. Could go under About the role or maybe under Qualifications. But we need to follow headings list. We have content for: About the role (overview), Responsibilities (What You Will Be Doing + Major Tasks...), Qualifications (Education & Experience + Required Qualifications & Skills), Skills (maybe part of Required Qualifications & Skills?), Benefits (What We Offer), Travel (maybe under Schedule? but Travel is separate not in list; we could put under About the role or maybe under Responsibilities? Better to include Travel as a short paragraph under About the role? But instruction: only include sections when posting has real specific content; we have Travel content. However Travel is not in allowed headings list; but we could embed Travel within About the role or Responsibilities? The instruction says use those headings as examples, not exclusive? It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those headings; we could also use other headings if needed? Probably better to stick to those. Travel could be placed under About the role as a paragraph. Or we could create a "Schedule" section? Not appropriate. So embed Travel in About the role. Preferred Qualifications could go under Qualifications or Skills. We'll put under Qualifications. Thus sections:

About the role

with overview + Who We Are Looking For + Travel.

Responsibilities

with What You Will Be Doing + Major Tasks... (maybe combine).

Qualifications

with Education & Experience + Required Qualifications & Skills + Preferred Qualifications.

Benefits

with What We Offer. We must not repeat job title. No metadata like Job ID. We must use

• for any list of duties/requirements/benefits. So we need to identify lists. In the text, there are bullet-like lines: "Key focus areas include:" then lines starting with "Building and leading..." etc. Those are a list. Also "Major Tasks, Responsibilities & Key Accountabilities" has subheadings: Organizational Leadership & Integration, Customer Experience & Sales Support, Systems, Analytics & Enablement each with bullet lines. Also "Education & Experience" has lines. "Required Qualifications & Skills" lines. "Preferred Qualifications" lines. "What We Offer" lines. We need to convert those to
  • . For each group, we can make a
    with
    • items. We must preserve all substantive information; not invent or summarize away detail. So we need to keep the exact phrasing? Probably keep the sentences as is. We need to strip boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. There's none visible besides maybe the BrainWorks description at end; that is boilerplate? It's about BrainWorks company; might be considered boilerplate? It's not about the job; it's a generic description of BrainWorks. Likely should be removed. Also the hashtags #LI-LB1#LI-Onsite are likely tracking; remove. Thus final HTML fragment includes only the sections with content. Let's craft. About the role paragraph: combine Company & Position Overview, Who We Are Looking For, Travel. Company & Position Overview paragraph: "BrainWorks is partnering with a rapidly growing industrial distributor to place a Senior Director of Sales Operations & Customer Experience. The company has doubled in size through a combination of organic growth and acquisitions and is investing in the commercial infrastructure needed to support its next stage. The organization is establishing Sales Operations and Customer Experience as a dedicated function separate from the frontline sales organization. This newly created leader will bring together Sales Support, Client Services, CRM, Training and Enablement while building a scalable model for integrating newly acquired businesses. Reporting to the Vice President of Sales and serving on the senior leadership team, this individual will lead functional leaders over a 50 person team." Who We Are Looking For paragraph: "This role is ideal for a builder who enjoys creating structure in a growing organization. You are comfortable bringing teams together, improving the way work gets done and using technology and data to create a better experience for both customers and sellers. You combine strategic thinking with practical execution and can lead change without losing sight of the people affected by it. You bring recommendations, make decisions and know how to develop leaders without micromanaging them." Travel sentence: "Approximately 10%–15% travel. Preferred locations are Atlanta, Dallas, Houston or Columbia, Missouri. Remote arrangements may be considered for an exceptional candidate." We can combine into one or multiple

      . Probably separate paragraphs. Responsibilities: combine What You Will Be Doing and Major Tasks... We'll produce a

      with items. What You Will Be Doing paragraph: "As Senior Director of Sales Operations & Customer Experience, you will build the commercial-support organization behind a growing sales team. This role blends organizational leadership, customer experience, technology and process improvement. You will establish the structure, systems and operating rhythms needed to improve service, increase seller productivity and support continued acquisition growth." Then Key focus areas list: we can make
      items. List items: - Building and leading the new Sales Operations and Customer Experience function - Integrating multiple customer-service and commercial-support teams - Improving the experience for customers, sellers and support employees - Establishing consistent processes, service standards and performance measures - Creating a repeatable model for integrating future acquisitions Then Major Tasks sections: we could incorporate as sub-items? Might be too granular. But we can keep as separate
      under a heading? However we only have one Responsibilities section; we can include all items in one list, maybe categorize with headings inside? But we cannot add extra headings besides

      . Could use

      for subheadings? Not allowed? The instruction only says use

      for section headings; we can still use

      for prose. So we could have

      Organizational Leadership & Integration

      then a

      . That's okay. Thus Responsibilities section will have:

      As Senior Director of Sales Operations & Customer Experience, you will build the commercial-support organization behind a growing sales team. This role blends organizational leadership, customer experience, technology and process improvement. You will establish the structure, systems and operating rhythms needed to improve service, increase seller productivity and support continued acquisition growth.

      Key focus areas include:

      • Building and leading the new Sales Operations and Customer Experience function
      • Integrating multiple customer-service and commercial-support teams
      • Improving the experience for customers, sellers and support employees
      • Establishing consistent processes, service standards and performance measures
      • Creating a repeatable model for integrating future acquisitions

      Major Tasks, Responsibilities & Key Accountabilities

      Then three subheadings with lists. We'll do:

      Organizational Leadership & Integration

      • Bring Sales Support, Client Services, CRM, Training and Enablement into one coordinated organization
      • Clarify roles, responsibilities, reporting relationships and accountability
      • Integrate teams and processes added through acquisitions
      • Develop functional leaders and create career paths for employees
      • Build an operating model that can scale with continued growth

      Customer Experience & Sales Support

      • Establish consistent service standards across customer channels
      • Identify and remove friction affecting customers and sellers
      • Improve work allocation, responsiveness, handoffs and issue resolution
      • Build a Sales Support model that allows sellers to spend more time with customers
      • Partner with sales leadership to align support priorities with growth objectives

      Systems, Analytics & Enablement

      • Evaluate CRM, ticketing, communications and workflow tools
      • Partner with internal technology resources to improve systems and digital capabilities
      • Establish meaningful KPIs and performance visibility
      • Use data to identify opportunities for improved service and productivity
      • Strengthen onboarding, training and enablement programs
      Qualifications section: include Education & Experience, Required Qualifications & Skills, Preferred Qualifications. We'll have:

      Education & Experience

      • Bachelor’s degree in Business, Operations or a related field preferred
      • Progressive leadership experience in Sales Operations, Commercial Operations, Customer Experience, Client Services or a related function
      • Experience leading multiple functions and managing through other leaders
      • Background in a high-volume, transactional distribution environment
      • Experience building, centralizing or transforming a commercial-support organization
      • Experience integrating teams, processes or systems following acquisitions

      Required Qualifications & Skills

      • Strong organizational leadership and change-management capabilities
      • Ability to move comfortably between strategy and hands-on execution
      • Experience improving customer-service and sales-support operations
      • Understanding of CRM, workflow, ticketing and performance-reporting systems
      • Ability to evaluate data and translate it into practical business improvements
      • Strong communication and cross-functional influencing skills
      • Decisive operating style with a high degree of ownership and accountability
      • Ability to thrive in a fast-moving, growth-oriented environment

      Preferred Qualifications

      • Experience in industrial, MRO, safety, tools or technical-product distribution
      • Background in a digitally focused business with high order and SKU volumes
      • Experience supporting both B2B and B2C customer channels
      • Prior responsibility for a customer-service or commercial-support organization of comparable scale
      • Experience developing a repeatable integration model for acquired businesses
      Benefits section: What We Offer. We'll have:

      What We Offer

      • Competitive base salary with annual bonus potential
      • Full medical, dental and vision coverage
      • 401(k) with company match
      • Paid holidays and personal time off
      • Ongoing training and professional development
      • High visibility with the senior leadership team
      • Meaningful authority to build and shape a new function
      • Long-term opportunity within a rapidly growing organization
      We should not include the BrainWorks description at end. Now output only HTML fragment. Check for any duplicated lines: we have not