Senior Director of Quality Innovation Health

About the role

The Senior Director of Quality, Innovation and Health (QIH) provides strategic leadership for resident well-being, behavioral health integration, quality improvement, innovation, and grant development across Plymouth Housing.

Responsibilities

• Lead QIH strategy, including resident well-being, behavioral health integration, quality improvement, and innovation.
• Supervise the Director of Innovation and the Directors of Resident Well-Being.
• Support the development and implementation of resident well-being practices grounded in Housing First, harm reduction, trauma-informed care, and relationship-based service.
• Guide continuous quality improvement efforts, change initiatives, and program design and implementation.
• Strengthen consistency in service delivery, documentation, and quality assurance across resident well-being teams.
• Oversee grant research, funding opportunity review, and grant management coordination in partnership with the Director of Innovation.
• Partner with Finance and Resource Development on grant budgets, reporting, and funding strategy.
• Use data, trends, and program feedback to improve outcomes and guide decisions.
• Collaborate with Housing Operations, Compliance, Safety, Finance, and other departments to support resident stability and service coordination.
• Support behavioral health expansion, crisis response partnerships, and resident engagement across the portfolio.

Requirements

• Bachelor’s degree in human services, social sciences, public administration, or a related field, or equivalent experience.
• Master’s degree preferred.
• Seven or more years of progressively responsible experience in supportive housing, behavioral health, human services, or related leadership roles.
• Three or more years of management experience supervising managers or senior staff.
• Experience with grant strategy, grant management, or funder partnerships preferred.
• Experience in quality improvement, behavioral health integration, or program development preferred.
• Experience serving people experiencing homelessness, low-income residents, or people with complex service needs preferred.

Qualifications

• Proven experience leading CQI and change initiatives.
• Experience with compliance standards and audits at the King County, state, and national levels.
• Deep understanding of Housing First, trauma-informed care, harm reduction, and supportive housing practices.
• Strong strategic thinking, analytical skills, and sound judgment.
• Excellent communication, facilitation, and relationship-building skills.

Skills

• Builds trust and works respectfully with people from many backgrounds and lived experiences.
• Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Strong leadership and team development skills.

Benefits

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more.