Senior Director of Public Engagement and Constituent Affairs

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Also remove cookie/navigation/legal/EEO etc. Also remove the "IMPORTANT NOTE: CANDIDATES MUST BE PERMANENT..."? That seems like eligibility requirement, maybe part of Requirements? It's about permanent in administrative community relations specialist civil service title. That's a requirement. Should we keep? It's substantive info about eligibility. It's not boilerplate; it's a requirement. So include in Requirements or Qualifications. We need to parse the posting. Let's extract sections: - About the role: description of DOF, Community Affairs Division, role Senior Director of Public Engagement and Constituent Affairs. That's prose. - Responsibilities: list of duties (bulleted). The posting has "Responsibilities Reporting to the Assistant Commissioner..." then bullet list after "Duties and responsibilities will include, but not be limited to the following:" then many bullet points. - Requirements: includes eligibility note about permanent civil service title, EIN, etc. Also maybe "Additional Information" about remote work, FTI background investigation, etc. Those could be under Requirements or Additional Information. But we only have headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map. Qualifications: Minimum Qualifications (education/experience) and Preferred Skills. Skills: Preferred Skills list. Benefits: maybe remote work eligibility, Public Service Loan Forgiveness, 55a Program, residency requirement? Those are benefits? Could be under Benefits. Pay: salary range "$75,244.00 – $155,000.00". That's present. Schedule: remote work up to 2 days per week maybe schedule? Could be schedule. But we only create Schedule if posting actually states them. It mentions remote work up to 2 days per week. That's schedule info. So include Schedule. We must not create sections with filler like "commensurate with experience". Not present. We must not include duplicated lines. Ensure we preserve all substantive info. We need to strip out boilerplate: "In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire." That's legal boilerplate; remove. Also "This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program..." That's not boilerplate; it's schedule info, keep. "This position will require employees to have access to Federal Tax Information (FTI) and is subject to an additional background investigation before appointment. The candidate(s) will be required to pass the FTI background investigation as a term and condition of employment." That's a requirement (security clearance). Keep. "ADMIN COMMUNITY RELATIONS SPEC - 1002F" maybe job ID; drop. "Minimum Qualifications" etc. "Preferred Skills" list. "55a Program" etc. "Public Service Loan Forgiveness" etc. "Residency Requirement" etc. "The City of New York is an inclusive equal opportunity employer..." that's EEO boilerplate; remove. Also remove "Please include your EIN when applying and indicate in your cover letter your permanent civil service title." That's application instruction; remove. Also remove "Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program." That's application instruction; remove. Also remove "For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/" application instruction; remove. Also remove "To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview." application instruction; remove. Also remove "The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service." That's about the role; keep. Now let's craft sections. About the role: combine paragraphs about DOF, Community Affairs Division, role Senior Director. Responsibilities: bullet list of duties. Requirements: include eligibility note about permanent civil service title, EIN? Actually EIN is application instruction; we removed. But the eligibility note about permanent in administrative community relations specialist civil service title or comparable title eligible for 6.1.9 title change is a requirement. Also need to have access to FTI and pass background investigation. Also maybe "must be permanent in the administrative community relations specialist civil service title". Also maybe "must have employee ID"? That's application instruction; drop. Also maybe "must be permanent in a comparable civil service title eligible for a 6.1.9 title change". Keep. Also maybe "must have access to Federal Tax Information (FTI) and pass background investigation". Keep. Also maybe "must be able to verify identity and eligibility to work in US"? That's legal boilerplate; drop. Also maybe "must have four-year high school diploma"? That's qualification; goes under Qualifications. Thus Requirements could be minimal: eligibility note about permanent title and FTI background. But we also have Qualifications section for education/experience. Qualifications: Minimum Qualifications (education/experience) and maybe also "Undergraduate education above high school level may be substituted..." etc. Keep all. Skills: Preferred Skills list (direct outreach to New Yorkers for Homeowner and Rent Freeze benefits, supervisory experience, ability to work independently, prioritize tasks). Benefits: remote work up to 2 days per week, Public Service Loan Forgiveness eligibility, 55a Program, residency requirement info? Residency requirement is more a requirement than benefit. But we could put under Benefits? The instruction says include Benefits section only if posting actually states them. It does state remote work eligibility, loan forgiveness, 55a program. Those are benefits. Residency requirement is more a condition; maybe put under Requirements? But we already have Requirements. Could add a separate section? Not needed. We'll put residency under Requirements? Might be better as a separate "Requirements" note. But we already have Requirements; we can add residency requirement there. Schedule: remote work up to 2 days per week (but that's also benefit). However schedule is about work arrangement; we can put under Schedule. But we already used remote work in Benefits. Might duplicate. Better to put remote work under Schedule (since it's about work schedule) and keep Benefits for loan forgiveness, 55a program. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state remote work up to 2 days per week, so Schedule section valid. It also states loan forgiveness, 55a program, which are benefits. So we can have both. Thus: - Schedule: remote work up to 2 days per week. - Benefits: Public Service Loan Forgiveness eligibility, 55a Program eligibility. Also maybe "access to Federal Tax Information" is not a benefit. Now ensure we don't repeat info. Let's draft HTML. We'll need

About the role

then

...

. Responsibilities:

Responsibilities

• ... each duty. We need to extract duties list: From posting: - Develop and implement a comprehensive public engagement strategy aligned with agency priorities. - Establish performance goals, service standards, and operational metrics for outreach and constituent service activities. - Advise executive leadership on emerging community concerns, constituent trends, and stakeholder issues. - Lead agencywide outreach initiatives, public education campaigns, workshops, and community forums. - Represent the agency at public meetings, hearings, conferences, and community events. - Develop strategies to improve public awareness of agency programs, services, and initiatives. - Oversee the intake, tracking, escalation, and resolution of constituent inquiries, complaints, and service requests. - Ensure timely and accurate responses to inquiries received through elected officials, government agencies, community organizations, and the public. - Serve as the primary liaison between the agency and external stakeholders. - Foster collaborative partnerships with city, state, and community-based organizations. - Prepare reports, presentations, and recommendations for agency leadership. - Prepare senior staff for City Council hearings and other public engagements. - Develop and implement a comprehensive training program for external partners and ensure outreach is accessible to diverse communities. - Use data to identify community needs, service gaps and opportunities for targeted outreach. - Identify and escalate emerging constituent, community and stakeholder issues, and coordinate with agency leadership and operational division to support timely resolution. - Direct and oversee the agency’s Outreach, Constituent Services and Correspondence units. That's all. Now Requirements: we need to include: - Must be permanent in the Administrative Community Relations Specialist civil service title or permanent in a comparable civil service title eligible for a 6.1.9 title change. - Must have access to Federal Tax Information (FTI) and pass the FTI background investigation as a condition of employment. Also maybe "must have four-year high school diploma or equivalent" is qualification; but we put under Qualifications. Also maybe "must be able to verify identity and eligibility to work in US" is legal; drop. Now Qualifications: Minimum Qualifications (the long paragraph). We'll need to preserve all details. Let's extract: Minimum Qualifications: "A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above." We need to keep that exactly, but we can format as

  with line breaks? Probably keep as paragraph(s). Could break into multiple

  but okay. Now Preferred Skills (Skills section): - Minimum of 4 years providing direct outreach to New Yorkers for Homeowner and Rent Freeze benefits administered by the Department of Finance - Minimum of 4 years of supervisory experience managing outreach teams. - Ability to work independently with minimal supervision. - Ability to prioritize tasks and ensure timely completion of projects. Now Benefits: - Public Service Loan